At a Glance
- Tasks: Lead operations in covert communications to combat Serious and Organised Crime.
- Company: Join the National Crime Agency, a key player in UK law enforcement.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Fully office-based role with no hybrid working; dynamic and impactful environment.
- Why this job: Be at the forefront of intelligence-led operations that disrupt serious criminal activities.
- Qualifications: Strong leadership skills and experience in operational management.
The predicted salary is between 50000 - 65000 £ per year.
The Operations Manager within Integrated Communications Intelligence (ICI) Operations plays a critical role in delivering intelligence-led responses to Serious and Organised Crime (SOC).
Operating at the forefront of covert communications data collection under the Investigatory Powers Act 2016, the role ensures the timely delivery of high-quality intelligence to support operational decision-making across the NCA, UKIC and law enforcement partners.
This is a fast‑paced, high‑impact position requiring strong leadership, operational oversight and collaboration across a complex and evolving intelligence environment.
The Operations Manager leads and delivers operational activity within Integrated Communications Intelligence (ICI) Operations, a key function of the NCA’s Intelligence Directorate.
The role supports the UK’s response to Serious and Organised Crime (SOC) through the lawful collection, analysis, and dissemination of communications intelligence.
Operating in a dynamic, sensitive, and fast‑paced environment, you will ensure intelligence capabilities are effectively deployed to provide timely, accurate, and actionable insight to operational partners.
This includes close collaboration with NCA Investigations, intelligence colleagues, the UK Intelligence Community (UKIC), and wider law enforcement partners.
You will lead and manage a team of Intelligence Officers, delivering operational activity across a complex portfolio.
The role involves enabling the lawful collection, assessment, and dissemination of time‑critical intelligence, ensuring NCA collection resources are directed at the most serious criminal threats in the UK and overseas.
This work directly contributes to the disruption of criminal activity, including drugs and firearms trafficking, money laundering, organised immigration crime (OIC) and child sexual abuse.
Working within a covert and sensitive environment, you will manage operational risk, including threats to life, firearms‑related activity, and crimes in action, while ensuring adherence to legal and compliance frameworks.
You will also represent ICI in internal and external forums, manage tasked caseloads, and build strong working relationships across teams and partner organisations.
This is an excellent opportunity for a motivated individual with strong leadership skills to operate in a high‑impact, operational role.
Due to the nature of the work and systems involved, this role is fully office‑based and does not support hybrid working.
Candidates based in our London office will require DV (Enhanced) on entry.
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Operations Manager - Integrated Communications Intelligence (ICI) Operations in London employer: National Crime Agency
The National Crime Agency is an exceptional employer, offering a dynamic work environment that prioritises professional development and employee well-being. With a strong commitment to training and capability enhancement, employees benefit from diverse learning opportunities and a collaborative culture that values innovation and inclusivity. Working in locations like Warrington and West Sussex provides unique advantages, including access to state-of-the-art facilities and the chance to make a meaningful impact in child protection and exploitation efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Integrated Communications Intelligence (ICI) Operations in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like National Crime Agency, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like National Crime Agency and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Operations Manager - Integrated Communications Intelligence (ICI) Operations in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for National Crime Agency and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at National Crime Agency
✨Get to Know Public Sector Values
Before your interview with National Crime Agency, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for National Crime Agency.
