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- Tasks: Lead and develop a high-performing call centre sales team to exceed targets.
- Company: Join National Claims, a dynamic client management company in Edgware.
- Benefits: Earn a competitive salary with uncapped commission, pension scheme, and 30 days holiday.
- Why this job: Make a real impact by inspiring your team and delivering exceptional customer service.
- Qualifications: Proven call centre management experience and strong leadership skills required.
- Other info: Enjoy monthly incentives, team events, and a collaborative work environment.
The predicted salary is between 42000 - 60000 £ per year.
Location: Edgware, HA8 7EB
Salary: OTE £75k + (uncapped commission)
Job Type: Full-time, Permanent. Monday to Thursday, 10am - 7pm & Friday 10am - 5pm.
The Role:
We are seeking an experienced, driven, and people-focused Sales Manager to lead and develop our high-performing call centre sales team. This role is ideal for a confident leader with a proven background in call centre management, who can inspire performance, drive conversions, and foster a positive, target-driven culture.
As Sales Manager, you will take ownership of team performance, ensuring agents effectively manage a high volume of warm and hot leads while delivering outstanding customer experiences. You will play a pivotal role in coaching, mentoring, and motivating your team to consistently exceed sales targets and maintain high-quality client interactions. This is an excellent opportunity for a passionate and results-oriented individual who takes pride in developing others, improving processes, and delivering measurable outcomes.
You will oversee day-to-day call centre operations, monitor KPIs, and ensure all activity aligns with business objectives and compliance standards. Building and maintaining strong relationships with both clients and external partners will be key, ensuring every customer journey is handled professionally, empathetically, and efficiently. You will also lead by example, demonstrating excellent communication, active listening, and a customer-first mindset.
Working within a fast-paced outbound sales environment, you will ensure your team thrives under pressure, remains motivated, and consistently delivers exceptional results while supporting one another to achieve both individual and collective goals.
Essential Requirements:
- Proven call centre management experience
- Must live within a commutable distance to Edgware (HA8 7EB)
- Demonstrable experience using Salesforce (or similar CRM systems) in a sales environment
- Strong data analysis skills, with the ability to interpret performance metrics and drive improvements
- Proven experience training and onboarding new starters within a previous sales role, with evidence of successful outcomes
- Excellent sense of urgency with the ability to prioritise tasks and meet deadlines in a fast-paced environment
- High level of attention to detail, ensuring accuracy across reporting, processes, and customer interactions
- Strong organisational and time management skills
- Effective communication and leadership abilities, with experience managing and motivating teams
Who Are We?
National Claims is a client management company based in Edgware, Greater London. We specialise in supporting individuals with non-fault accident claims, clinical negligence cases, and housing disrepair matters. Our mission is to guide clients through their legal journey, connecting them with specialist law firms best suited to their needs.
Key Responsibilities & Skills:
- Lead, manage, and develop a team within a call centre sales environment
- Drive team performance against sales targets, conversion rates, and KPIs
- Monitor call quality, compliance, and data accuracy in line with business standards
- Coach and mentor team members to improve performance and customer engagement
- Ensure accurate data capture and clear case documentation
- Deliver exceptional customer service standards across all interactions
- Communicate effectively across multiple channels (phone and email)
- Manage workloads, prioritise tasks, and optimise team productivity
- Maintain strong compliance awareness and mitigate risk to the business
- Encourage persistence and consistency in sales follow-ups and pipeline management
Personal Attributes:
- Strong leadership and team development skills
- Highly motivated with a results-driven mindset
- Passionate about delivering exceptional customer service
- Confident communicator with a strong telephone presence
- Ability to inspire, engage, and influence others
- Organised, proactive, and resilient in a fast-paced environment
- Collaborative approach with a focus on team success
Benefits:
- Base salary of £50k, with on-target earnings of £75k - year 1
- Pension Scheme
- Monthly incentives and performance rewards
- Team social events and nights out
- Uncapped commission structure
- 30 days holiday (including bank holidays)
Please click APPLY to submit your CV for this role.
Candidates with the relevant experience or job titles of: B2B Sales, Area Sales Manager, Regional Sales Coordinator, Field Business Development Manager, Account Manager, Key Account Manager, Sales Development, Sales Coordinator, Sales Team Lead, Business Development Lead, Sales Controller, Direct Sales, Account Sales Consultant, Sales Account Specialist, Key Sales, Business Developer, Senior Sales, Business Development, Sales Development, Business Development Lead, Business Development Specialist, may also be considered for this role.
Sales Manager employer: National Claims
Contact Detail:
National Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Sales Manager role.
✨Tip Number 2
Practice makes perfect! Before any interview, we should rehearse common questions and scenarios related to call centre management. This way, we can showcase our leadership skills and experience confidently.
✨Tip Number 3
Show off our achievements! When we get the chance to chat with potential employers, let’s highlight our past successes in driving sales and improving team performance. Numbers speak volumes, so be ready to share those impressive stats!
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a quick thank-you note. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great way to reiterate our fit for the Sales Manager position.
We think you need these skills to ace Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Manager role. Highlight your call centre management experience and any achievements in driving team performance.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for sales and leadership. Share specific examples of how you've motivated teams and exceeded targets in previous roles.
Showcase Your Data Skills: Since data analysis is key for this role, mention any experience you have with Salesforce or similar CRM systems. Talk about how you've used data to drive improvements in team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at National Claims
✨Know Your Numbers
As a Sales Manager, you'll need to demonstrate your understanding of KPIs and sales metrics. Brush up on your data analysis skills and be ready to discuss how you've used performance metrics to drive improvements in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you motivate teams. Think of specific examples where you've coached or mentored team members to exceed targets, as this will resonate well with the interviewers.
✨Familiarise Yourself with CRM Tools
Since experience with Salesforce or similar CRM systems is essential, make sure you're comfortable discussing how you've used these tools in past roles. Be ready to share how you’ve leveraged CRM data to enhance sales processes.
✨Emphasise Customer-Centricity
In your interview, highlight your commitment to delivering exceptional customer service. Prepare examples that showcase how you've ensured positive customer experiences while driving sales, as this aligns perfectly with the company's values.