NSCMS Project Manager (Tech Specialist) in London

Description

The NSCMS (National Safeguarding Case Management System) Project Manager (Technical Specialist) will work closely with the Deputy Director for Development to lead the procurement and implementation of a replacement safeguarding case management system. The role will involve engaging with a wide range of internal and external stakeholders to identify operational and safeguarding requirements, translate these into a comprehensive service specification, and manage the procurement process to secure a solution that is secure, user-friendly, and fit for purpose.

The postholder will be responsible for leading the project through its full lifecycle, from requirements gathering and business case development through to procurement, implementation planning, and transition into business as usual. This includes overseeing governance and reporting arrangements, financial and budget management, stakeholder engagement, supplier management, risk and issue management, and ensuring the new system meets the operational, safeguarding, and user needs of dioceses, cathedrals, and the National Church Institutions. The role will ensure the successful delivery of a modern, effective, and sustainable safeguarding case management solution.

This is a fixed-term contract until 31 December 2027

Responsibilities

• Work with NST, dioceses and cathedral safeguarding teams to identify, validate and prioritise user requirements, ensuring these are reflected within procurement documentation and future system design.
• Drive business case development and solution definition, organise impact assessments, draft and submit budget proposals and recommend subsequent budget changes where necessary
• Set up the project organisation, assign governance responsibilities and identify and assign project team roles and responsibilities and Project Boards to control project direction
• Prepare and define the project scope, financial profile, goals, objectives and key risks and deliverables that support business goals in collaboration with senior management and stakeholders and compliance with the change operating model
• Create and manage full-scale project and resource plans, associated communications plans and documents and a project budget broken down into the level of detail required to be managed
• Acquire resources, manage resource allocation and co-ordinate the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
• Establish and maintain close-working relationship with IT colleagues, project stakeholders, technical developers and 3rd party suppliers
• Engage business areas on all aspects of process development and execution and help with use cases, test plans, user acceptance scripts, data cleansing and migrating data from multiple data sources to new destinations
• Liaise with internal and external parties responsible for resolving faults and manage fault logs
• Oversee quality control and risk assessment and management throughout the project life cycle
• Write, refine and update project benefits profiles and undertake regular reviews with managers to assess the benefits and disadvantages arising in the course of projects
• Provide a focus on IT security to ensure new systems comply with data handling, data protection and user acceptable use policies
• Work with departments to ensure project change is understood, that users are trained to use the new systems and that business processes and working practices are adjusted accordingly to take on systems that will drive tangible business benefits
• Ensure business and system readiness activities are planned and lead the transition of the project deliverables to business as usual, ensuring there is sufficient helpdesk handover and competent IT support available for new systems to operate in ‘business as usual’ state

Circumstances

The role is Hybrid, with attendance as necessary in Church House in Westminster, and occasional visits to other sites across England.

Qualifications

Essential

Education

• PRINCE2, ITIL, PMBOK or related project management certification

Skills/Aptitudes

• Ability to effectively problem-solve in a logical and structured manner
• Project Management skills, including risk assessment and management
• Ability to manage stakeholders at all levels, internally and externally
• MS Office (Visio / MS Project), TFS
• Strong in project management governance and risk management
• Strong report writing skills
• Good written and verbal communication skills
• Ability to work on own initiative, under pressure and to deadlines

• Ability to explain technical issues clearly and simply to a non-technical audience

Knowledge/Experience

• Experience of using a wide range of IT systems and of providing consultancy and support
• Project Manager experience in a similar role and a track record of managing and delivering successful technical IT and Business Change projects
• Applying programme and project management standards and processes, and encouraging their use across the business
• Experience working with IT infrastructure teams
• Experience in managing and supervising project management contractors
• Experience of 3rd party supplier management
• Experience in managing full project budgets
• Experienced in establishing and allocating project resources
• Producing business requirements, business cases and high-quality project documentation
• Experience in using Business Process improvement techniques
• Using systems research and analysis techniques
• Significant experience in conducting impact assessments for project requests and making suitable recommendations
• Developing test scripts and managing user acceptance tests, including fault resolutions

• Experience in helping staff and departments to use IT solutions

Personal Attributes

• Committed to delivering a high level of customer service
• Resilient
• Attention to detail, including tolerance and the ability to handle detail, analyse, understand and produce detailed information accurately
• A sense of urgency and commitment to completion of work, attention to detail, quality and confidentiality
• Committed to continuing professional development and identifying means to update key knowledge

Desirable

Education

• ITIL

• PRINCE2 Agile or similar

Knowledge/Experience

• Experience in delivering projects involving databases and data structures
• Supporting staff to use Microsoft CRM Dynamics and Office 365
• Delivery of SharePoint, AI and CRM projects