At a Glance
- Tasks: Lead projects supporting parents and families, fostering community engagement and collaboration.
- Company: Join NCT, the UK's largest parenting charity with a rich history of transformative support.
- Benefits: Enjoy 30 days annual leave, flexible working, and a supportive employee assistance programme.
- Other info: Dynamic role with opportunities for professional growth and meaningful impact.
- Why this job: Make a real difference in the lives of parents and strengthen local communities.
- Qualifications: Compassionate leadership skills and a commitment to inclusivity and community support.
The predicted salary is between 30000 - 40000 € per year.
About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood. With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
- Provide line management and support to direct line reports and leadership for the project.
- Develop and maintain a strong understanding of Hackney’s parent demographics and local support services, enabling effective signposting for marginalised communities.
- Build strong partnerships with local VCOs and stakeholders to engage underrepresented communities, working collaboratively to support meaningful co-production.
- Create and lead welcoming parent focus groups that amplify local voices and help shape the project to be inclusive, accessible, and responsive to families’ needs.
- Data collection and reporting appropriate to the project for monthly/quarterly review with commissioners.
About you
You will be a compassionate, collaborative leader, committed to supporting parents and strengthening communities. You will provide effective line management and project leadership, creating inclusive, supportive environments where teams can thrive. Build a strong understanding of the diverse families in Hackney, taking an empathetic and proactive approach to engaging parents—particularly those whose voices are less often heard. Developing trusted relationships with local organisations and services, helping families access the support they need. Champion listening and co-creation, shaping accessible programmes through meaningful parent engagement, including focus groups. You will confidently use data to track progress, share learning, and demonstrate impact. Above all, you will be driven to ensure every parent feels supported, connected, and heard.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
Hackney Service Delivery Manager in London employer: National Childbirth Trust
NCT is an exceptional employer dedicated to supporting parents and families, offering a vibrant work culture that values compassion, collaboration, and community engagement. With generous benefits such as 30 days of annual leave, flexible working options, and a strong focus on professional growth, employees are empowered to make a meaningful impact in the lives of families in Hackney. Join us in creating inclusive programmes that truly resonate with local communities, while enjoying a supportive environment that prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Hackney Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the parenting and community support sectors. Attend local events, workshops, or even online webinars to meet potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or during interviews, share your personal experiences or stories that highlight your commitment to supporting parents and families. This will help you stand out as someone who truly cares.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to organisations like NCT directly through our website, express your interest, and ask about upcoming roles or projects. You never know what might be in the pipeline!
✨Tip Number 4
Prepare for interviews by researching the local demographics and support services in Hackney. This will show that you’re not only knowledgeable but also genuinely interested in making a difference in the community. Plus, it’ll help you answer questions more effectively!
We think you need these skills to ace Hackney Service Delivery Manager in London
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand NCT's mission and values. Tailor your application to reflect how your experience aligns with their commitment to supporting parents and families. Show us that you get what they’re all about!
Be Authentic:Let your personality shine through in your application. We want to see the real you! Share your passion for community work and how it drives you to make a difference in the lives of parents. Authenticity goes a long way!
Highlight Relevant Experience:Make sure to showcase any relevant experience you have, especially in line management or community engagement. Use specific examples to demonstrate how you've successfully supported diverse groups or led projects that resonate with NCT’s goals.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail and professionalism. And remember, apply through our website to ensure your application gets to us directly!
How to prepare for a job interview at National Childbirth Trust
✨Know Your Audience
Before the interview, take some time to research NCT and its mission. Understand their values and how they support parents. This will help you tailor your responses to show that you're aligned with their goals and can contribute meaningfully.
✨Showcase Your Leadership Skills
As a Hackney Service Delivery Manager, you'll need to demonstrate your ability to lead and support teams. Prepare examples from your past experiences where you've successfully managed projects or teams, particularly in community settings. Highlight your collaborative approach and how you’ve engaged with diverse groups.
✨Emphasise Empathy and Inclusivity
NCT is all about supporting families, especially those who are often overlooked. Be ready to discuss how you’ve worked with underrepresented communities in the past. Share specific strategies you’ve used to ensure everyone feels heard and included in decision-making processes.
✨Data-Driven Decision Making
Since the role involves data collection and reporting, be prepared to talk about your experience with using data to track progress and inform decisions. Bring examples of how you've used data to improve services or programmes, and be ready to discuss how you would apply this in the context of NCT.
