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- Tasks: Lead projects that support parents and strengthen communities in Hackney.
- Company: Join the largest parenting charity in the UK with a vibrant community.
- Benefits: Enjoy 30 days annual leave, flexible working, and great health support.
- Other info: Be part of a supportive team dedicated to inclusivity and impact.
- Why this job: Make a real difference in the lives of parents and families.
- Qualifications: Compassionate leadership and a commitment to community engagement.
The predicted salary is between 30000 - 40000 £ per year.
About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood. With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
- Provide line management and support to direct line reports and leadership for the project.
- Develop and maintain a strong understanding of Hackney’s parent demographics and local support services, enabling effective signposting for marginalised communities.
- Build strong partnerships with local VCOs and stakeholders to engage underrepresented communities, working collaboratively to support meaningful co-production.
- Create and lead welcoming parent focus groups that amplify local voices and help shape the project to be inclusive, accessible, and responsive to families’ needs.
- Data collection and reporting appropriate to the project for monthly/quarterly review with commissioners.
About you
You will be a compassionate, collaborative leader, committed to supporting parents and strengthening communities. You will provide effective line management and project leadership, creating inclusive, supportive environments where teams can thrive. Build a strong understanding of the diverse families in Hackney, taking an empathetic and proactive approach to engaging parents—particularly those whose voices are less often heard. Developing trusted relationships with local organisations and services, helping families access the support they need. Champion listening and co-creation, shaping accessible programmes through meaningful parent engagement, including focus groups. You will confidently use data to track progress, share learning, and demonstrate impact. Above all, you will be driven to ensure every parent feels supported, connected, and heard.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
Hackney Service Delivery Manager employer: National Childbirth Trust
Contact Detail:
National Childbirth Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hackney Service Delivery Manager
✨Tip Number 1
Get to know the organisation inside out! Research NCT's mission, values, and recent projects. This will help you connect your experience with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the job description, especially around community engagement and data-driven decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Hackney Service Delivery Manager
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at NCT. We’re all about supporting parents and families, so make sure your application reflects that passion and commitment. Show us you get our mission!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight your experience in community engagement and support for diverse families. We want to see how your skills align with the role of Hackney Service Delivery Manager.
Be Authentic: We love genuine voices! Share your personal experiences or insights that connect you to the role. Whether it’s your background in community work or your understanding of parenthood challenges, let your personality shine through.
Apply Through Our Website: Ready to take the plunge? Make sure you apply through our website for a smooth process. It’s the best way for us to receive your application and keep everything organised. We can’t wait to hear from you!
How to prepare for a job interview at National Childbirth Trust
✨Know Your Audience
Before the interview, take some time to research NCT and its mission. Understand their values and how they support parents. This will help you tailor your responses and show that you're genuinely interested in their work.
✨Showcase Your Leadership Skills
As a Hackney Service Delivery Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples of past experiences where you've successfully led projects or supported team members, focusing on collaboration and inclusivity.
✨Engage with Local Context
Familiarise yourself with Hackney's demographics and the specific challenges faced by families in the area. Be ready to discuss how you would engage with underrepresented communities and create inclusive programmes that resonate with local parents.
✨Data-Driven Decision Making
Since the role involves data collection and reporting, be prepared to discuss how you've used data in previous roles to track progress and demonstrate impact. Highlight any experience you have with data analysis and how it informed your decision-making.