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- Tasks: Lead projects that support parents and strengthen communities in Hackney.
- Company: Join NCT, the largest parenting charity in the UK with a 65-year legacy.
- Benefits: Enjoy 30 days annual leave, flexible working, and a supportive work environment.
- Other info: Be part of a vibrant team dedicated to transformative change for parents.
- Why this job: Make a real difference in the lives of parents and families in your community.
- Qualifications: Compassionate leadership and a commitment to inclusivity and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood. With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
- Provide line management and support to direct line reports and leadership for the project.
- Develop and maintain a strong understanding of Hackney’s parent demographics and local support services, enabling effective signposting for marginalised communities.
- Build strong partnerships with local VCOs and stakeholders to engage underrepresented communities, working collaboratively to support meaningful co-production.
- Create and lead welcoming parent focus groups that amplify local voices and help shape the project to be inclusive, accessible, and responsive to families’ needs.
- Data collection and reporting appropriate to the project for monthly/quarterly review with commissioners.
About you
You will be a compassionate, collaborative leader, committed to supporting parents and strengthening communities. You will provide effective line management and project leadership, creating inclusive, supportive environments where teams can thrive. Build a strong understanding of the diverse families in Hackney, taking an empathetic and proactive approach to engaging parents—particularly those whose voices are less often heard. Developing trusted relationships with local organisations and services, helping families access the support they need. Champion listening and co-creation, shaping accessible programmes through meaningful parent engagement, including focus groups. You will confidently use data to track progress, share learning, and demonstrate impact. Above all, you will be driven to ensure every parent feels supported, connected, and heard.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
Locations
Hackney Service Delivery Manager employer: National Childbirth Trust
Contact Detail:
National Childbirth Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hackney Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the parenting and community support sectors. Attend local events, workshops, or even online webinars to meet potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or during interviews, share your personal experiences or stories that highlight your commitment to supporting parents and families. This will help you stand out as someone who truly cares.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to organisations like NCT directly through our website, express your interest, and ask if they have any upcoming roles or projects where you could contribute your skills.
✨Tip Number 4
Prepare for interviews by understanding the local demographics and challenges faced by parents in Hackney. This knowledge will not only impress your interviewers but also show that you’re ready to hit the ground running and make a real impact.
We think you need these skills to ace Hackney Service Delivery Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for supporting parents and families shine through in your application. We want to see how your values align with our mission at NCT, so don’t hold back on sharing why this role excites you!
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We’re looking for compassionate leaders, so emphasise any past roles where you’ve supported communities or led projects.
Be Specific in Your Cover Letter: Use your cover letter to dive deeper into your understanding of Hackney’s demographics and how you can engage underrepresented communities. We love seeing concrete examples of how you’ve made an impact before!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at National Childbirth Trust
✨Know the Mission
Before your interview, take some time to really understand NCT's mission and values. Familiarise yourself with their work in supporting parents and communities. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a Hackney Service Delivery Manager, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to create inclusive environments and support your team members.
✨Engage with Local Context
Make sure you have a solid understanding of Hackney’s demographics and the specific challenges faced by local families. Be ready to discuss how you would engage with underrepresented communities and build partnerships with local organisations.
✨Data-Driven Approach
Since the role involves data collection and reporting, be prepared to talk about your experience with using data to track progress and demonstrate impact. Bring examples of how you've used data in previous roles to inform decision-making and improve services.