At a Glance
- Tasks: Simplify and automate research project delivery for impactful change.
- Company: Join NatCen, the UK's largest independent social research organisation.
- Benefits: Enjoy 25 days holiday, flexible working, and career development support.
- Other info: Hybrid work environment with opportunities for professional growth.
- Why this job: Make a real difference by improving processes and enhancing efficiency.
- Qualifications: Experience in process improvement and knowledge of Microsoft 365 tools.
The predicted salary is between 50000 - 60000 € per year.
Instant Impact, in partnership with NatCen (The National Centre for Social Research), is hiring a Business Process Improvement Manager to help simplify, standardise and automate how research projects are delivered. You’ll play a key role in reducing friction across delivery, improving workflows, and cutting down repetitive manual work. Working closely with teams across the organisation, you’ll turn process issues into practical, measurable improvements using Microsoft 365 tools.
Key Responsibilities
- Own process improvement end‑to‑end: map current ways of working, identify inefficiencies, and design improved workflows that genuinely make delivery easier.
- Turn insight into action: carry out root‑cause analysis, document processes clearly, and translate findings into practical improvement initiatives.
- Build practical solutions: design and implement workflows and automations using Power Automate, Power Apps, SharePoint and Teams.
- Lead improvement initiatives: take ownership of small to medium‑sized projects, managing them from concept through to delivery and adoption.
- Reduce manual effort and rework: improve data flow, remove duplication, and streamline handovers across teams.
- Bring structure and measurement: define success measures, track progress, and demonstrate tangible improvements in efficiency and quality.
- Support adoption and change: work alongside teams to embed new ways of working and ensure improvements stick.
- Champion continuous improvement: promote good practice across the organisation and help teams identify and shape their own improvement opportunities.
Skills, Knowledge & Expertise
- Experience identifying and improving business processes in a complex environment.
- Strong analytical, problem‑solving and organisational skills.
- Working knowledge of Microsoft 365 tools, particularly Power Automate, Power Apps and SharePoint.
- Confident working with stakeholders at all levels, with the ability to facilitate effective conversations.
- Comfortable managing multiple priorities and delivering to deadlines.
- Experience in a research or data‑driven environment is helpful but not essential.
- Lean, Kaizen or Six Sigma experience is desirable but not required.
If you enjoy making organisations work better, turning process issues into clear solutions, and delivering change that has a real impact, we’d love to hear from you.
Job Benefits
- 25 days holiday (plus 8 bank holidays), rising to 30 days after 3 years.
- Flexible working.
- Generous pension scheme.
- Life insurance and health cash plan.
- Cycle to Work scheme and season ticket loan.
- Career development and professional development support.
Business Process Improvement Manager employer: National Centre for Social Research
At NatCen, the UK's largest independent social research organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to drive meaningful change. As a Business Process Improvement Manager in London, you'll benefit from flexible hybrid working, generous holiday allowances, and robust career development opportunities, all while contributing to impactful research that shapes society. Join us to be part of a team that values continuous improvement and supports your professional growth in a dynamic environment.
Contact Detail:
National Centre for Social Research Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Process Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at NatCen or similar organisations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to process improvement. Think about how you can showcase your analytical skills and experience with Microsoft 365 tools. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you've turned process issues into practical solutions. This is your chance to demonstrate how you can make delivery easier!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Process Improvement Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with process improvement and Microsoft 365 tools. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Analytical Skills:Since this role involves a lot of problem-solving, include examples of how you've tackled inefficiencies in past roles. We love seeing concrete results, so if you can quantify your achievements, even better!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your thought process and how you communicate.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at National Centre for Social Research
✨Know Your Processes
Before the interview, brush up on your knowledge of business process improvement methodologies. Be ready to discuss specific examples where you've identified inefficiencies and implemented solutions, especially using Microsoft 365 tools like Power Automate and SharePoint.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Think of a time when you carried out root-cause analysis and how it led to measurable improvements. Use clear metrics to illustrate your impact, as this will resonate well with the interviewers.
✨Engage with Stakeholders
Since the role involves working closely with various teams, be prepared to talk about your experience in managing stakeholder relationships. Share examples of how you've facilitated effective conversations and driven change across different levels of an organisation.
✨Emphasise Continuous Improvement
Highlight your passion for continuous improvement. Discuss how you've championed good practices in previous roles and helped teams identify their own improvement opportunities. This shows that you're not just about implementing changes but also about fostering a culture of ongoing enhancement.
