At a Glance
- Tasks: Improve business processes and build practical solutions using Microsoft 365 tools.
- Company: Join NatCen, a leading research organisation focused on social impact.
- Benefits: Enjoy 25 days holiday, flexible working, and career development support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by streamlining processes and enhancing team efficiency.
- Qualifications: Experience with Microsoft 365 tools and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Instant Impact, in partnership with NatCen, is hiring a Business Process and Automation Analyst to help improve how research projects are delivered across the organisation. This is a hands‑on role for someone who enjoys solving process problems, working with stakeholders and building practical Microsoft 365 based solutions. You will help reduce manual work, improve consistency and make day to day delivery easier for teams.
Key Responsibilities
- Improve day to day processes: map current ways of working, spot inefficiencies and help redesign workflows so they are simpler, clearer and easier to follow.
- Build practical solutions: create and support workflows and automations using Microsoft 365 tools such as Power Automate, Power Apps, SharePoint and Teams.
- Turn problems into improvements: carry out root cause analysis, document findings clearly and help translate issues into realistic, useful changes.
- Support delivery across teams: work with colleagues across the organisation to improve handovers, reduce duplication and make processes more joined up.
- Help reduce manual effort: identify repetitive tasks and opportunities for automation that save time and improve quality.
- Track what works: support the team to measure improvements, monitor progress and show where changes are making a real difference.
- Work closely with stakeholders: gather requirements, understand pain points and help shape solutions that work in practice.
- Contribute to continuous improvement: support a culture of better ways of working and help teams identify where processes can be improved.
Skills, Knowledge & Expertise
- Experience improving business processes, workflows or operational ways of working in a complex environment.
- Hands on experience with Microsoft 365 tools, ideally Power Automate, Power Apps, SharePoint and Teams.
- Strong problem solving and analytical skills, with the ability to understand issues and turn them into practical solutions.
- Comfortable speaking with stakeholders and gathering requirements from people at different levels of the organisation.
- Well organised, with the ability to manage several pieces of work at once and deliver to deadlines.
- Interested in both process improvement and digital tools, with a practical approach to making work easier and more efficient.
- Experience in a research, operations or data‑led environment would be useful, but is not essential.
- Lean, Kaizen or Six Sigma experience would be helpful, but is not required.
If you enjoy improving how work gets done, building useful digital solutions and working with people to solve real process issues, we’d love to hear from you.
Job Benefits
- 25 days holiday (plus 8 bank holidays), rising to 30 days after 3 years.
- Flexible working.
- Generous pension scheme.
- Life insurance and health cash plan.
- Cycle to Work scheme and season ticket loan.
- Career development and professional development support.
Business Process and Automation Analyst employer: National Centre for Social Research
At Instant Impact, in partnership with NatCen, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our London-based team enjoys flexible working arrangements, generous holiday allowances, and robust career development opportunities, all while contributing to meaningful research projects that make a real difference in society. Join us to be part of a supportive environment where your skills in process improvement and automation can thrive, and where your contributions are valued and recognised.
Contact Details:
National Centre for Social Research Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Process and Automation Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like National Centre for Social Research!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Process and Automation Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at National Centre for Social Research, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at National Centre for Social Research
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with National Centre for Social Research’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
