Service Manager

Overview

Service Manager, 40 Hours Per Week. Salary: £30,000 Per annum plus a £3,000 Joining Bonus (terms & conditions apply). Location: Great Ellingham, Norfolk. The 8 Acres service has been classed as GOOD in 4 areas and OUTSTANDING in caring following the most recent CQC inspection. National Care Group is a leading provider of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. 8 Acres provides one-to-one support to 18 individuals within a residential setting. We have acres of land where individuals can grow, take part in activities and socialise in the new “bar” area.

We are seeking a Service Manager who can see the person behind behaviours and provide energy, motivation and leadership to the team, enabling strong relationships and good outcomes for each person we support.

Responsibilities

• Lead by example and demonstrate safe, effective working practices; mentor and develop staff in line with current legislation and best practice.
• Devise, implement and review support plans with individuals, focusing on safe and achievable outcomes and reflecting the service user wishes.
• Assess and develop outcome-focused risk management plans.
• Audit support plans, health action plans, risk assessments, management plans and financial management systems where a team leader/care manager is responsible for upkeep of these documents.
• Manage your diary to provide full support to services; be a point of contact for service users, families and staff within your network.
• Participate in management meetings, daily office functions and represent the company in appropriate public or professional settings.
• Plan and organise meetings and communicate on day-to-day issues with your manager.
• Ensure information held about individual service users is kept securely and updated in line with the Data Protection Act 1998.
• Support staff to work within the boundaries of their role and capabilities.
• Be involved in fact finding and information gathering for complaints or concerns.
• Plan and deliver staff appraisals and supervisions, and participate in HR-related tasks and disciplinary processes where necessary.
• Carry out relevant risk assessments related to health and safety in the workplace, including lone working practices.
• Mentor or train staff, either in structured sessions or during daily work.
• Ensure and monitor that support staff follow policies, procedures and guidance from the Employee Handbook.
• Fully comply with requirements under the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, safeguarding policies and CQC standards.
• Understand and adhere to policies as set out in the Mental Health Act 2013.

Ideal Candidate

• Experience in supporting adults with learning disabilities and/or mental health conditions.
• A minimum of Level 3 in Health and Social Care with an aim to complete Level 5.
• Experience of managing a team including rotas, appraisals and disciplinaries.
• Able to motivate and encourage a team successfully.

Whats in it for you?

• Opportunity to develop a career in a secure and fulfilling role at an organisation that values internal progression.
• Paid training and opportunities to gain recognised qualifications.
• Inclusive culture that celebrates age, gender and diversity; wellbeing-focused environment.
• Rewards through a Refer a Friend scheme.
• Access to Stream (formerly Wagestream) for greater control over finances.

Application details: If you are ready to apply, please contact us for more information.

Contact Details: National Care Group
Tel: 000 000 0000
Contact: Jason Kenyon
Email: VP6F0AFA36.567@vacancyposter.com