Ref: ncg/TP/ /8367
AI & Automation Infrastructure Engineer
Salary : Up to £40,000
Working Hours : 37.5 hours per week
Location : Accrington/ Hybrid pattern
Service :National Care Group
About National Care Group
National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.
We won Specialist Care Provider of the Year 2025 in the large group category at the National Care Awards! We Won Specialist Care Provider 2025! – National Care Group
That is why we offer
- The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
- You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
- You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
- The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
- The opportunity to earn rewards through a Refer a Friend scheme.
- Access to an app called Stream, enabling greater control over your finances.
About the role
National Care Group supports people across England and Wales to live well. We’re building AI agents and automation into the systems our colleagues use every day to plan support, manage rotas and record care. We need someone to own how all of it runs.
You’ll run our live automation estate, which includes conversational AI agents, robotic process automation and custom AI assistants. Your job is to make sure that:
- work moves cleanly between agents and people
- approvals reach the right person and come back correctly
- nothing gets silently stuck
- every agent can reach exactly the data it needs and nothing more
You’ll report to the Lead Technology Manager and work alongside our Data Engineer and agentic development team. You’ll have real responsibility here, not a queue of tickets.
What you’ll do
- Run and monitor the agent and automation estate, and own failures, recovery and manual fallbacks
- Own approval routing, escalation and the audit trail for human-in-the-loop decisions
- Manage agent permissions and credentials to least-privilege standards, and keep a current access register
- Build new automated workflows and improve existing ones
- Test whether AI features are working, and take changes through change control
- Write runbooks, and support our DSPT, DPIA and ISO 27001 work
What we’re looking for
Essential:
- You’ve owned automation or workflow systems in production
- You’ve used an enterprise low-code platform, plus RPA or conversational agent tooling
- You think in processes: routing, approval gates and exception paths
- You’ve built or deployed something with AI or LLM tools
- You can write scripts in PowerShell, Python or similar, including against APIs
- You understand least privilege and service identities
- You write clear documentation
Desirable: public cloud, infrastructure as code and pipelines, RAG or vector search, Git, a background in health or social care or another regulated sector, and ISO 27001, Cyber Essentials or DSPT experience.
Why join us
- We’re building and running AI agents now, not just talking about it
- You’ll get a training and certification budget, AI-assisted development tools, and a route into cloud platform engineering
- Your work will give care colleagues time back for the people they support
- Monday to Friday, business hours, no on-call
If you’re passionate about delivering life-changing support and want to be part of a forward-thinking, supportive organisation — we want to hear from you.
At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!
AI & Automation Infrastructure Engineer in Accrington employer: National Care Group
National Care Group is an exceptional employer, offering a fulfilling career as a Community Support Worker in Maidstone. With a strong commitment to employee growth, you will benefit from ongoing training and the chance to gain recognised qualifications while working in a supportive and inclusive environment that values diversity. Join us to make a meaningful impact in the lives of young adults with complex needs, all while enjoying a culture that prioritises your wellbeing and professional development.
