Regional Operations Manager in Shildon

Location: Home based with regular travel across the North East. The region stretches across County Durham and North Yorkshire and comprises a variety of service offers including Adult and Elderly Supported Living, Residential Care and Respite Care. The ideal candidate will be based within a reasonable driving distance of both counties within the region.

We have an exciting opportunity for a Regional Operations Manager to be part of the leadership team within National Care Group, an award-winning provider. National Care Group is one of the UK’s leading providers of care and support services to vulnerable adults across the UK. Our mission is to enable the individuals we support to live full, rewarding and happy lives. Through planning focused on the individual, we help every person achieve their potential, develop new skills and live as independently as possible within their community.

National Care Group fully appreciates the amazing and life-changing work our colleagues do. That is why we offer:

• 33 Days annual leave inclusive of bank/public holidays
• Life Assurance
• Private Medical Insurance
• Leadership development programs to support your career development
• Access to Professional Qualifications
• A range of different wellbeing support through our health and wellbeing platform
• Continuous staff reward schemes: Outstanding Achievement Award and NCG Annual Awards
• Stream (formally known as Wagestream)
• Access to discount platforms
• Money savings scheme
• Access to trained mental health first aiders

About the role: As a Regional Operations Manager, you will be responsible for leading a team of Registered Managers across residential and supported living services. We are looking for someone with proven operational management experience with the ability to coach and develop the colleague team, ensuring person-centred support is delivered for the individuals we support.

You will work with the Regional Operations Director to ensure the financial and operational performance of your region. This includes responsibility for promoting the highest standards of care and support, ensuring that quality standards are maintained and accountability for both internal and external compliance adhering to company policies and regulatory requirements. The role is key in developing our services further and ensuring quality in every aspect for the individuals we support. This includes being responsible for building upon existing trusted relationships and developing new relationships with local commissioners and external agencies including CQC.

You will have autonomy within your role and a flexible approach to workload and work base to manage your own time including attendance at meetings, visibility in services and control administrative tasks.

Who we are looking for: A motivated, enthusiastic and resilient Operations Manager with a proven track record of successful health and social care management. You will be able to demonstrate knowledge and competence of managing Supporting Living, Learning Disability, Mental Health and Complex Care services to adults. You must be able to evidence confidence and experience of strong leadership skills. You are a team player who can effectively collaborate with peers and other colleagues across the organisation to achieve the organisation's vision and mission.

You have a high level of commercial acumen and well-developed organisational skills to meet our high internal standards which are referenced against CQC regulations. Compliance with all legislative, company and regulatory standards is essential so you will have proven experience of working within Health and Social Care legislation and will have actively participated in CQC inspections. You are innovative, creative and adaptable in your approach. You are able to balance the needs of the people we support, colleagues and the business to reach decisions and beneficial outcomes for all. You want to be part of the services you manage and show a desire to be a present leader of services.

You will also require the following skills, qualifications and experience:

• NVQ Level 5 in Leadership in Health and Social Care or equivalent experience or qualification.
• Experience of developing and managing budgets across a wide team.
• Accountability and proven experience of managing commercial, quality, and people KPIs across the region.
• Ability to effectively manage and develop a team to achieve positive outcomes.
• Proven experience in developing services within the health and social care sector.
• Ability to problem solve, implement and manage strategies through to completion.
• Highly analytical.
• Full understanding of CQC requirements and legislation.
• Driver’s licence.

Unlocking the potential of the people we support through person-centred care. Everything we do is focused on the individuals we support so that they have every opportunity to maximise their potential. We ensure that we commit to the right candidate and will ask for the input of the people we support to input into the selection process.