Service Manager

We are recruiting for a service manager to join our team in Great Ellingham, Norfolk. Our 8-Acres service has been classed as GOOD in 4 areas and OUTSTANDING in caring following our most recent CQC inspection.

About National Care Group

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

Westward Care is a part of the National Care Group and is a specialist provider working alongside people with Learning Disabilities, Autism and Complex Needs. 8 Acres provides one-to-one support to the 18 individuals with learning disabilities, autism and/or complex needs within a residential setting. We provide opportunities to grow, develop new skills and to explore and enjoy new and established interests.

No day is the same and no individual we support is the same. We are seeking a Service Manager who has the skills and experience to ‘see’ the person behind the behaviours, and provide energy, motivations and leadership to team members in a supportive environment, enabling them to build and develop supportive relationships that contribute to a good quality of life and great outcomes for each person we support.

The Service Manager’s role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them.

Responsibilities

• Lead by example and demonstrate safe, effective working practices along with taking an active part in mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice.
• Devise, implement and review support plans with individuals focusing on safe and achievable outcomes and goals ensuring the service users wishes are reflected in these.
• Assess and develop outcome focused risk management plans.
• Perform audits of support plans, health action plans, risk assessments and management plans, financial management systems where a team leader/care manager is responsible for the upkeep of these documents.
• Effectively manage your own diary in order to give full support to our services.
• Be a point of contact for all service users, their families and staff within your network.
• Be involved and contribute to management meetings, daily office functions and represent the company, when needed, in the public/professional domain.
• Planning and organising meetings and communicating on day-to-day issues with your manager.
• Ensuring information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998.
• Support staff to work within boundaries of their role and capabilities.
• Be involved in fact finding and information gathering where complaints or concerns have been raised.
• Plan and deliver staff appraisals and supervisions with other HR related tasks and where necessary, be part of the disciplinary process.
• Carry out relevant risk assessments in regard to health and safety in the work place, specifically lone working practices.
• Be actively involved in mentoring or training staff either in a structured session or whilst working alongside them.
• Ensure and monitor that support staff follow policies, procedures and guidance from the Employee handbook.
• Fully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, Safeguarding Policies and CQC standards.
• Understand and adhere to the policies as set out in the Mental Health Act 2013.

The Ideal Candidate

• Experience Supporting Adults with Learning disabilities and/or mental health conditions.
• A minimum of a Level 3 in Health and Social Care with an aim to complete level 5.
• Experience of managing a team including rotas, appraisals and disciplinaries.
• Able to motivate and encourage a team successfully.

What’s in it for you?

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
• You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
• The opportunity to earn rewards through a Refer a Friend scheme.
• Access to an app called Stream (formerly Wagestream) enabling greater control over your finances.

At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. If you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply.