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- Tasks: Manage and optimise IT systems, ensuring smooth operations across the organisation.
- Company: Join National Care Group, a leading provider of adult social care in the UK.
- Benefits: Enjoy hybrid working, paid training, and a supportive, inclusive culture.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Make a real difference while developing your career in a fulfilling role.
- Qualifications: 3 years of IT support experience and strong M365 knowledge required.
The predicted salary is between 36000 - 36000 £ per year.
Location: Accrington
Salary: Up to £36,000 per annum based on experience.
Contract Type: Permanent
About National Care Group
National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.
What’s in it for you?
- Hybrid Working: 2 days remote, 3 days based in our Accrington Office.
- The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
- You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
- You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
- The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
- The opportunity to earn rewards through a Refer a Friend scheme.
- Access to an app called Stream (formerly known as Wagestream), enabling greater control over your finances.
The IT Support Technician Role
As a support technician, you will manage, maintain, and optimise a wide array of IT systems and software, ensuring seamless operations across our organisation. Your role will encompass various systems administration, cybersecurity, compliance, and support tasks.
What You’ll Do
- Technical Resolution by taking ownership of raised incidents, ensuring rapid resolution of complex workstation, server and network issues.
- Utilise ManageEngine ServiceDesk Plus to manage ticket lifecycles, ensuring all documentation is accurate and SLAs are met.
- Infrastructure and Identity Management.
- Networking and Security providing 2nd line support for Uniquiti network hardware, including wireless access points and switching.
- Provide expert remote and face to face support for a wide range of hardware including laptops, desktops and peripherals.
- Service improvement and Team Support, mentoring and assisting 1st line technicians with difficult tickets.
- Support the IT leadership in maintaining accurate hardware and software asset register.
About You
- Full UK driving licence and willingness to travel to our services across the UK to provide in person IT support.
- Minimum of 3 years of IT support experience, focusing on M365.
- Strong knowledge of M365 applications and services.
- Ability to work independently and as part of a team.
- Exceptional problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Dedication to delivering outstanding customer service.
- Flexible working environment and willingness to travel.
- Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential.
- ITIL certification is desirable but optional.
Don’t meet every single requirement? We invite you to apply anyway! At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!
IT Support Technician employer: National Care Group Limited
Contact Detail:
National Care Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer queries. This will help you feel more confident and show off your problem-solving skills!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application there. It shows you're genuinely interested in joining us at National Care Group and gives you a better chance of standing out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with M365 and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at National Care Group. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and provide outstanding customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at National Care Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 applications and services. Be ready to discuss specific issues you've resolved in the past, as well as any relevant certifications you hold. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your exceptional problem-solving abilities and how you approach challenges in a systematic way.
✨Emphasise Customer Service
Since this role involves providing support, be ready to talk about your dedication to outstanding customer service. Share anecdotes where you went above and beyond to assist users, highlighting your communication skills and ability to work well under pressure.
✨Be Ready for Team Dynamics
As you'll be mentoring 1st line technicians, think about your experiences working in teams. Prepare to discuss how you’ve supported colleagues in the past and how you can contribute to a positive team environment. This shows that you’re not just a lone wolf but a team player who values collaboration.