At a Glance
- Tasks: Provide technical support and troubleshoot complex IT issues in a dynamic environment.
- Company: Join National Care Group, a leading provider of adult social care in the UK.
- Benefits: Enjoy hybrid working, paid training, and a supportive, inclusive culture.
- Other info: Flexible working and opportunities for personal growth await you!
- Why this job: Make a real difference while developing your IT skills and career.
- Qualifications: 3 years of IT support experience, especially with Microsoft 365.
The predicted salary is between 28800 - 43200 £ per year.
Location: Accrington
Salary: Up to £36,000 per annum based on experience.
Contract Type: Permanent
National Care Group is seeking a skilled Second Line IT Support Technician to join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT systems. If you have a passion for solving technical problems, excellent communication skills, and a strong foundation in IT support, we would love to hear from you!
Are you a tech-savvy problem solver passionate about helping others harness the power of Microsoft 365? Do you thrive in a fast-paced environment and enjoy resolving complex IT issues? If so, we want you to join our team as an IT Support Technician specialising in Microsoft 365 and Azure.
About National Care Group:
National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.
What’s in it for you?
- Hybrid Working: 2 days remote, 3 days based in our Accrington Office.
- The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
- You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
- You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
- The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
- The opportunity to earn rewards through a Refer a Friend scheme.
- Access to an app called Stream (formerly known as Wagestream), enabling greater control over your finances.
The IT Support Technician Role:
As a support technician, you will manage, maintain, and optimise a wide array of IT systems and software, ensuring seamless operations across our organisation. Your role will encompass various systems administration, cybersecurity, compliance, and support tasks.
What You’ll Do:
- Technical Resolution by taking ownership of raised incidents, ensuring rapid resolution of complex workstation, server and network issues.
- Utilise ManageEngine ServiceDesk Plus to manage ticket lifecycles, ensuring all documentation is accurate and SLAs are met.
- Infrastructure and Identity Management.
- Networking and Security: providing 2nd line support for Uniquiti network hardware, including wireless access points and switching.
- Provide expert remote and face-to-face support for a wide range of hardware including laptops, desktops and peripherals.
- Service improvement and Team Support: mentoring and assisting 1st line technicians with difficult tickets.
- Support the IT leadership in maintaining accurate hardware and software asset register.
About You:
- Full UK driving licence and willingness to travel to our services across the UK to provide in-person IT support.
- Minimum of 3 years of IT support experience, focusing on M365.
- Strong knowledge of M365 applications and services.
- Ability to work independently and as part of a team.
- Exceptional problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Dedication to delivering outstanding customer service.
- Flexible working environment and willingness to travel.
- Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential.
- ITIL certification is desirable but optional.
Don’t meet every single requirement? We invite you to apply anyway! At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!
IT Support Technician in Accrington employer: National Care Group Limited
National Care Group is an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee wellbeing. With opportunities for hybrid working, continuous professional development, and a commitment to internal growth, employees can thrive in their roles while making a meaningful impact in the lives of vulnerable adults. Join us in Accrington, where your passion for IT support will be celebrated and rewarded in a dynamic environment focused on empowering both staff and those we serve.
Contact Details:
National Care Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Accrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Microsoft 365 and Azure. Practice common interview questions and think of examples that showcase your problem-solving abilities. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at National Care Group. We’re all about empowering people and creating a supportive environment, so it’s a great fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your dedication to outstanding customer service.
We think you need these skills to ace IT Support Technician in Accrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves helping others, it’s important to demonstrate your communication skills in your application. Use clear language and examples that show how you’ve successfully resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at National Care Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss specific features, troubleshooting techniques, and any recent updates. This will show that you're not just familiar with the tools but also passionate about them.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you've successfully resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle pressure.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to explain how you would assist a non-technical user, so being clear and approachable is essential.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support. Think about how you would manage a ticket lifecycle or handle a difficult customer. This will help the interviewers see how you think on your feet and your approach to customer service.
