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- Tasks: Support and troubleshoot parking equipment, ensuring efficient operations and minimal downtime.
- Company: Join NCP, a leader in parking solutions with a focus on innovation.
- Benefits: Competitive salary, generous leave, pension scheme, and shopping discounts.
- Why this job: Make a real impact while developing your engineering skills in a dynamic environment.
- Qualifications: Technical background in parking equipment support and strong problem-solving skills.
- Other info: Enjoy ongoing training and career growth opportunities in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
The role of Parking Equipment Support Engineer is available at NCP. We are looking for an Engineer to provide dedicated engineering expertise to support the NCP or Client sites Parking Equipment estate and associated systems.
Please note that whilst this role is advertised out of Colchester, it will involve covering an area within a 2 hour radius of the advertised location.
Responsibilities:
- Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers.
- Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies.
- Reviewing and contributing to maintenance plans and workflow, serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality.
- Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime.
- Creating and maintaining standard support documentation to cover parking equipment operation, engineering and technical knowledge transfer, and maintenance disciplines.
- Refurbishing equipment and ensuring part/assets stock is recorded and accurate on NCP\’s central equipment store.
- Building equipment, in readiness for projects. This includes end-to-end testing, ensuring equipment is fully operational before being installed on site.
- Creating processes for tasks in and around forward house. To ensure accountabilities for all tasks being carried out on a daily basis.
Requirements:
- Availability Monday to Sunday on a rota basis with overtime as and when required by the business and agreed with management.
- Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking.
- Exceptional customer service skills, the ability to think logically, and enjoy problem-solving.
- The ideal candidate for this position will have a solid technical background in parking equipment support, the ability to work independently as well as part of a team, and excellent communication skills to interact with various stakeholders.
Benefits:
- Competitive Salary & Benefits: Salary aligned to experience, plus car allowance or company vehicle.
- Generous Leave: 33 days’ annual leave, including bank holidays, plus an additional day off on your birthday.
- Pension & Security: Company pension scheme and death in service cover.
- Reward & Recognition: Be acknowledged for your dedication and achievements.
- Perks & Discounts: Enjoy shopping discounts, a cycle to work scheme, and complimentary or discounted parking.
- Well-being Support: Access to our Employee Assistance Programme.
- Learning & Growth: Ongoing training and development opportunities to help you build your engineering career.
If you are interested in this exciting opportunity and meet the requirements, please apply with your updated CV and cover letter.
Ready to use your engineering skills to make a real impact across our operational sites? If you’re driven to deliver excellence, ensure safety, and push for continual improvement, apply today to advance your career as an Area Engineer.
Join us to help create safer, smarter, and more efficient facilities for everyone.
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Parking Equipment Support Engineer employer: National Car Parks Ltd
Contact Detail:
National Car Parks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Equipment Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the parking equipment industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to troubleshooting and customer service. We recommend role-playing with a friend to get comfortable explaining your thought process when solving problems.
✨Tip Number 3
Showcase your technical skills! Bring along examples of past projects or experiences where you’ve successfully diagnosed and repaired equipment. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at NCP.
We think you need these skills to ace Parking Equipment Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in parking equipment support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical background and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to NCP. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Show Off Your Customer Service Skills: Since exceptional customer service is key for this role, make sure to include examples of how you've successfully interacted with clients or stakeholders in the past. We want to know how you handle challenges and ensure satisfaction!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter directly. Plus, it shows you’re serious about joining our team at NCP!
How to prepare for a job interview at National Car Parks Ltd
✨Know Your Parking Equipment
Make sure you brush up on your knowledge of parking equipment and systems. Familiarise yourself with common issues and troubleshooting techniques, as well as any specific equipment mentioned in the job description. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to discuss past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical thinking and problem-solving abilities. This is crucial for a role that involves troubleshooting and diagnosing equipment failures.
✨Show Off Your Customer Service Skills
Since this role requires exceptional customer service skills, think of examples where you've gone above and beyond to assist clients or colleagues. Be prepared to explain how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s operations, maintenance plans, or team dynamics. This not only shows your genuine interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it can help you stand out from other candidates who may not engage as actively.
