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For Companies At a Glance
- Tasks: Lead Birmingham Airport operations, driving strategic growth and ensuring top-notch service.
- Company: Join a leading parking company with a focus on innovation and partnership.
- Benefits: 33 days leave, birthday bonus, discounts, and a supportive work-life balance.
- Why this job: Shape the future of airport operations and inspire a talented team.
- Qualifications: Strong leadership experience in operations and commercial management required.
- Other info: Enjoy continuous development and a collaborative work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Shape the future of NCP at Birmingham Airport.
This senior role will oversee the entire Birmingham Airport operation, providing strategic direction, commercial insight, and inspirational leadership to ensure continued success and sustainable growth.
You’ll play a key part in strengthening our partnership with Birmingham Airport, identifying new commercial opportunities, and ensuring our operation continues to deliver the highest levels of performance, compliance, and customer experience.
What you’ll do
As Head of Contract Delivery, you will:
- Lead the strategic and commercial direction of NCP\\\’s Birmingham Airport contract, supporting its continued growth during a period of major development.
- Provide oversight of day-to-day operations, ensuring the delivery of excellent service, safety, and compliance across all airport parking sites.
- Partner with Finance and Revenue teams to monitor financial performance and influence strategic decision-making – without holding full P&L accountability.
- Build and nurture a strong client relationship with Birmingham Airport’s senior leadership, ensuring NCP is recognised as a trusted and innovative partner.
- Identify and deliver new opportunities for contract growth and revenue generation, aligned with the airport’s evolving needs.
- Lead a talented onsite leadership team including Operations, Health & Safety, Finance, Commercial Partnerships and Revenue functions, as well as a wider team of c.40 frontline colleagues.
- Partner with internal stakeholders across HR, Marketing, IT, and Customer Experience to deliver collaborative initiatives and drive continuous improvement.
- Represent the Birmingham Airport operation at senior level within NCP, providing performance updates, strategic insight, and recommendations for future growth.
What we’re looking for
We’re seeking a strategic, commercially minded leader who can drive performance and inspire teams in a complex, high-profile environment. You’ll need to demonstrate:
- Strong experience leading multi-function teams across operations, commercial, or contract management.
- Excellent relationship management and stakeholder engagement skills – particularly with senior client contacts.
- Commercial and financial acumen, with experience supporting P&L delivery and influencing business decisions.
- Proven ability to identify growth opportunities and lead through change.
- Inspirational leadership qualities – able to empower, develop, and engage teams at all levels.
- A collaborative, resilient, and forward-thinking approach.
What We Offer
- Leave Benefits: 33 days leave per year (inclusive of bank holidays)
- Birthday Bonus: Take an extra day off to celebrate your special day.
- Reward & Recognition Program: Your efforts won\\\’t go unnoticed.
- Perk scheme: Discount at all your favourite store
- Free or Discounted Parking: Your car deserves a good spot too!
- Cycle to Work Scheme: Get up to £1000 towards a new bike.
- Company Pension: Plan for your future with us.
- Death in Service Benefit: Providing peace of mind.
- Employee Assistance Program: We care about your well-being.
- Work-Life Balance: Fantastic work-life balance in a supportive environment.
- Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.
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Head of Contract Delivery employer: National Car Parks Ltd
Contact Detail:
National Car Parks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Contract Delivery
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Birmingham Airport. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching NCP and its operations at Birmingham Airport. Show us you know your stuff and how you can contribute to our growth and success.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've inspired teams or driven change. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Head of Contract Delivery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading multi-function teams and driving performance. We want to see how your skills align with the strategic direction of NCP at Birmingham Airport.
Showcase Your Leadership Style: In your application, share examples of how you've inspired and empowered teams in previous roles. We’re looking for someone who can lead with passion and resilience, so let that shine through!
Highlight Relationship Management Skills: Since building strong client relationships is key, include specific instances where you’ve successfully engaged with senior stakeholders. We love to see how you’ve navigated complex environments and fostered collaboration.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at NCP.
How to prepare for a job interview at National Car Parks Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Birmingham Airport and NCP thoroughly. Understand their operations, recent developments, and strategic goals. This will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Head of Contract Delivery, you'll need to inspire and lead teams. Prepare examples of how you've successfully managed multi-functional teams in the past. Highlight your ability to empower others and drive performance, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you've identified growth opportunities or navigated challenges in a complex environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable and engage them in conversation. Ask insightful questions about their experiences with NCP and Birmingham Airport, showing that you're not just interested in the role but also in the people you'll be working with.
