Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist with parking operations at Gatwick Airport.
- Company: Join National Car Parks, a leader in customer service and parking solutions.
- Benefits: Gain valuable experience, flexible shifts, and full training provided.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Great communication skills and a friendly attitude; previous experience is a bonus.
- Other info: Fixed-term contract from March to October, with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team at Gatwick Airport! Here at National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Customer Service Assistant at Gatwick Airport, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for. This is a fixed-term contract, from the 25th March 2026 - 31st October 2026, for our very busy summer season. You will be working 4 on/4 off (alternating days and nights) from 6am-6pm / 6pm-6am.
Key Responsibilities:
- Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
- Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
- Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
- Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
- Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.
- Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.
- Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.
- Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.
- Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.
- Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.
Who You Are:
- Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.
- Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.
- Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.
- Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.
- Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.
Skills & Experience:
- Excellent communication and customer service skills.
- Strong multitasking abilities – able to handle multiple duties and stay organized.
- Effective complaint resolution skills, ensuring customer satisfaction.
- Punctual with good time management.
- Previous customer service or parking experience is a plus, but not essential – full training will be provided.
Additional Requirements:
- Knowledge of health and safety protocols.
- A proactive, solution-focused mindset with the ability to work both independently and as part of a team.
If you’re passionate about customer service, thrive in a dynamic environment, and want to make a difference, we’d love to hear from you. Apply today and join our team at National Car Parks!
Customer Service Assistant (FTC) employer: National Car Parks Ltd
Contact Detail:
National Car Parks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (FTC)
✨Tip Number 1
Get to know the company! Research National Car Parks and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and role-play how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Gatwick Airport, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to that exceptional customer service we pride ourselves on.
We think you need these skills to ace Customer Service Assistant (FTC)
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to help customers in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'problem-solver' and 'adaptable', to show us that you understand what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at National Car Parks Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant at Gatwick Airport. Familiarise yourself with the key tasks like assisting customers, monitoring parking equipment, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully resolved issues or provided excellent service. This will highlight your friendly and confident nature, which is exactly what they’re looking for!
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. They might ask how you would handle a difficult customer or a technical issue with parking equipment. Practise your responses to these types of questions, focusing on your problem-solving abilities and how you can maintain a positive customer experience.
✨Dress for Success
Even though the job is at an airport, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the high standards of customer service that National Car Parks is known for.
