Operations Coordinator

Operations Coordinator – London Gatwick Airport
Join NCP\’s team at one of Europe\’s busiest airports

As an Operations Coordinator at National Car Parks (NCP), you\’ll play a key role in leading Gatwick\’s busy valet parking operation. Working on a 4-on, 4-off shift pattern (both days and nights), you\’ll coordinate a large, predominantly agency-based team to deliver a safe, efficient, and customer-focused service in a high-paced, safety-critical environment.

This is a hands-on leadership role where you\’ll be at the heart of day-to-day operations – managing people, processes, and performance to ensure service excellence and compliance.

Key Responsibilities

• Lead, motivate, and support your team to deliver a professional and efficient service.
• Act as the main point of contact for escalated customer enquiries and complaints.
• Oversee daily operations, resource planning, and incident management.
• Deliver clear shift briefings and ensure consistent communication across teams.
• Maintain compliance with company standards, Health & Safety, and operational policies.
• Coach and develop Team Leaders and staff to achieve individual and business goals.
• Monitor KPIs and SLAs, taking proactive action to drive continuous improvement.
• Ensure vehicles, systems, and equipment are properly maintained and faults reported promptly.
• Uphold site presentation standards, ensuring a clean, safe, and efficient working environment.

About You
You\’re an experienced and confident people leader who thrives in a fast-moving environment. You\’ll bring:

• Proven supervisory or coordination experience (parking, aviation, transport, or logistics preferred).
• Strong communication and organisational skills.
• A proactive, solutions-focused approach to problem solving.
• The ability to motivate and manage teams effectively under pressure.

What We Offer

• Birthday day off
• Reward & Recognition programme
• Employee discounts and free/discounted parking
• Cycle to Work scheme (up to £1,000)
• Company pension and death in service benefit
• Employee Assistance Programme
• Ongoing training and development

If you\’re ready to take ownership, deliver results, and grow with a company preparing for expansion, apply today and join NCP at Gatwick Airport

Since August 2017, we are owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator across 7 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance