Customer Service (Internal Applicants)

The National Bank of the Virgin Islands (“the Bank”) is seeking a qualified person to fill the following full-time position:

Customer Service Officer

Job Summary:

Purpose of the Job:

The primary role is to serve as the first point of contact for the National Bank of the Virgin Islands’ customers and promote / maintain a Customer and Sales Centric environment, whilst ensuring that all internal controls, policies and procedures are being adhered to.

Educational Requirements:

• Two-year college (Associate Degree)
• Customer Service Training.

Training/Skill Requirements:

• Proficiency in Microsoft Office tools
• Typing and keyboarding skills
• Tact and diplomacy in dealing with both customers
• Strong organizational skills
• Good communication skills
• Enjoy public contact
• Able to work well under pressure
• Pleasant telephone manner
• Detail orientated
• Knowledge of bank regulations
• Mathematical aptitude
• Problem solving skills
• Flexibility and ability to multi-task
• Aware of and compliant with the legal and ethical standards established by the Virgin Islands

Experience:

• 1-3 years in cusomer service with a minimum of one (1) year Banking experience

Primary Responsibilities include, but are not limited to:

1. Receive and respond to customer service account inquiries on account balances; transaction details, statements and fees and charges.
2. Open new accounts/Closing accounts (e.g., DC, Savings, Checking)
3. Ensure customer’s masters are updated;
4. Perform amendments to existing savings and checking accounts;
5. Answer inquiries on products/services;
6. Perform wire transfers;
7. Set up periodical payment authorities on accounts;
8. Change statement of account cycles
9. Identify customer needs and recommend appropriate solutions;
10. Receive deposits for new accounts (checks only)
11. Issue check books;
12. Prepare Bank checks and drafts upon request;
13. Issue ABM and Debit cards and changing customer PINS;
14. Provide product brochures for customers
15. Refer customers to appropriate banking services and representatives;
16. Promote business for the Bank by maintaining good customer relations and cross selling products and services;
17. Prepare Bank references and statements upon request;
18. Perform any other relevant duties or special projects as required or assigned.

Reporting Line: Customer Service Supervisor

Applicants must submit the following documents through BambooHR via https://nationalbank.bamboohr.com/careers/49 :

• Cover letter (specifying the vacancy);
• Resume and certified copies of academic certification (and or diplomas).

Applications and résumés should be addressed to the attention of:

Ms. Chanteé Mathavious

Human Resources Manager

National Bank of the Virgin Islands Limited

P.O. Box 275

Road Town, Tortola VG1110

British Virgin Islands

Please do not apply via email or submit hard-copies unless directed to do so.

Please call Ms. Mia Francis, Human Resources Officer II, at (284) 852-2987 if any further information or clarification is required.

Submission Deadline: 14th May 2026