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- Tasks: Audit claim files to ensure compliance and high standards in claims handling.
- Company: Join Sedgwick, a leading company recognised for its caring culture and commitment to excellence.
- Benefits: Enjoy competitive salary, 25 days holiday, private healthcare, and flexible benefits.
- Why this job: Be part of a team reshaping the insurance industry while developing your skills and career.
- Qualifications: In-depth knowledge of building construction and strong digital proficiency required.
- Other info: Sedgwick offers extensive training and a zero tolerance policy towards discrimination.
The predicted salary is between 28800 - 43200 £ per year.
By joining Sedgwick, you\’ll be part of something truly meaningful. It\’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there\’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America\’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Quality Control Auditor
Job Location: Glasgow
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for Quality Control Auditor in Glasgow.
As a Quality Control Auditor, you\’ll play a vital role in maintaining high standards across our claims handling processes, with a particular focus on leakage, compliance, and customer outcomes. Your primary responsibility will be auditing claim files to ensure they align with internal procedures, regulatory requirements, and FCA guidelines.
You\’ll review case files for accuracy, completeness, and adherence to best practices-identifying trends, inconsistencies, and opportunities for improvement. When issues arise, you\’ll use your technical knowledge and confident communication skills to challenge decisions and support corrective actions.
A key part of your role involves liaising with contractors and internal stakeholders to clarify file content, resolve discrepancies, and ensure that all parties are aligned on expectations and outcomes. Your ability to build constructive, professional relationships will be essential in driving continuous improvement.
This role is ideal for someone with a sharp eye for detail, a methodical approach, and a passion for upholding high standards. You\’ll be confident in challenging assumptions, committed to regulatory compliance, and motivated by the opportunity to enhance both individual and team performance.
The skills you will have when you apply:
- In-depth technical expertise: You\’ll need to possess solid, demonstrable knowledge of building construction, design intricacies, and defect diagnostics, with hands-on experience in property repairs-whether from a claims handling background or a contractor role.
- Digital proficiency: You must be adept with core IT tools-particularly Outlook, Excel, and Word-ensuring confident, efficient digital communication and documentation.
- Analytical mindset: A proactive, methodical approach to identifying and resolving complex issues is essential, with a readiness to act decisively and independently.
- Exceptional communicator: You\’ll bring clarity and precision to both written and spoken communication, adapting your tone and style to suit diverse audiences and contexts.
The skills that will be developed once working:
- We will provide all the Sedgwick specific training you need to thrive in this role
What we\’ll give you for this role:
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
This isn\’t just a position, it\’s a pivotal role in shaping our industry
At Sedgwick, you won\’t just build your career; you\’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we\’re not only reshaping the insurance landscape, we\’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we\’d be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. #J-18808-Ljbffr
Quality Control Auditor employer: National Association of Mutual Insurance Companies
Contact Detail:
National Association of Mutual Insurance Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Auditor
✨Tip Number 1
Familiarise yourself with the latest FCA guidelines and compliance standards relevant to claims handling. This knowledge will not only help you in the interview but also demonstrate your commitment to maintaining high standards in quality control.
✨Tip Number 2
Brush up on your technical expertise in building construction and defect diagnostics. Being able to discuss specific examples from your experience will show that you have the hands-on knowledge needed for the role.
✨Tip Number 3
Prepare to showcase your analytical mindset by thinking of complex issues you've resolved in previous roles. Be ready to explain your thought process and how you arrived at effective solutions.
✨Tip Number 4
Practice your communication skills, especially in how you adapt your tone for different audiences. Being able to clearly articulate your thoughts will be crucial when liaising with contractors and stakeholders.
We think you need these skills to ace Quality Control Auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Control Auditor at Sedgwick. Familiarise yourself with their claims handling processes and the importance of compliance and customer outcomes.
Tailor Your CV: Highlight your relevant experience in quality control, auditing, or claims handling. Emphasise your technical expertise in building construction and defect diagnostics, as well as your digital proficiency with tools like Outlook, Excel, and Word.
Craft a Compelling Cover Letter: In your cover letter, express your passion for maintaining high standards and your methodical approach to problem-solving. Use specific examples from your past experiences to demonstrate your analytical mindset and exceptional communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is clear, concise, and tailored to the job description provided by Sedgwick.
How to prepare for a job interview at National Association of Mutual Insurance Companies
✨Showcase Your Technical Expertise
As a Quality Control Auditor, it's crucial to demonstrate your in-depth knowledge of building construction and defect diagnostics. Be prepared to discuss specific examples from your past experience that highlight your technical skills and how they relate to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical mindset and problem-solving abilities. Prepare to discuss how you would handle discrepancies in claim files or how you would approach a situation where compliance is at risk. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, it's important to showcase your exceptional communication skills. Provide examples of how you've effectively communicated complex information to different audiences, and be ready to demonstrate your ability to adapt your tone and style.
✨Demonstrate a Commitment to Continuous Improvement
Sedgwick values a proactive approach to enhancing processes. Be prepared to discuss how you've identified trends or inconsistencies in previous roles and the steps you took to implement improvements. This will show your dedication to maintaining high standards and driving positive change.
