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- Tasks: Lead a team to support local councils and empower communities.
- Company: Join NALC, the voice of local government in England.
- Benefits: Competitive salary, hybrid working, generous leave, and pension scheme.
- Why this job: Shape the future of local governance and make a real impact.
- Qualifications: Degree-level education or equivalent experience in membership services.
- Other info: Dynamic environment with opportunities for professional growth.
The predicted salary is between 62000 - 86800 £ per year.
The National Association of Local Councils (NALC) is a leading voice for local government in England, representing around 10,000 parish and town councils. As Head of Member Services, you'll play a pivotal role in supporting these councils and empowering local communities. Working closely with our network of county associations, this role offers a unique opportunity to make a real difference in local governance.
You’ll lead a team providing advice, guidance, and services to NALC's diverse membership, helping them tackle challenges and seize opportunities. With your expertise, local councils will be better equipped to serve their communities, drive positive change, and shape the future of local government. NALC offers a dynamic and supportive environment, with opportunities for professional growth and development.
Since 1947, NALC has been England's only recognised national membership organisation for community, neighbourhood, parish and town councils. We work with county associations to support, promote, improve and create sustainable councils. 10,000 parish and town councils in England represent 35 million people with 16 million electors, raising £700 million in precept and investing over £2 billion in communities.
Who we’re looking for:
- Degree-level education or equivalent professional experience.
- Evidence of continuous professional development.
- Proven track record in developing and delivering membership services.
- Demonstrated ability to lead teams and manage staff performance.
- Excellent communication and relationship building skills.
If you’re a motivated and experienced professional looking for a new challenge, this role could be the perfect fit. You’ll have the chance to shape the future of local government, support thriving communities, and leave a lasting impact.
What’s on offer:
- NALC Band B from £62,000 per annum.
- Hybrid working, with office located at The Bloomsbury Building, 10 Bloomsbury Way, Holborn, London, WC1A 2SL.
- Employer pension scheme.
- 30 days annual leave, plus bank holidays and Christmas closure.
- Enhanced maternity and paternity packages.
Apply now to lead NALC's Member Services team and make a real difference in local governance.
Closing Date: 9:00am, Wednesday 25th February 2026
Interview Date: 10th March 2026
NALC is committed to diversity and equal opportunities and welcomes applications from all sections of the community. As part of our application process, we will ask whether you require any reasonable adjustments. Providing this information will help us ensure the recruitment process is accessible, fair, and inclusive for all candidates.
Head of Member Services in London employer: NATIONAL ASSOCIATION OF LOCAL COUNCILS
Contact Detail:
NATIONAL ASSOCIATION OF LOCAL COUNCILS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Member Services in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to local councils. Attend events or webinars where you can meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for interviews by researching NALC and understanding their mission. Think about how your experience aligns with their goals and be ready to share specific examples of how you’ve made an impact in previous roles.
✨Tip Number 3
Showcase your leadership skills! Be prepared to discuss how you've successfully led teams and managed performance. Highlight any innovative membership services you've developed that could benefit NALC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NALC team and making a difference in local governance.
We think you need these skills to ace Head of Member Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Head of Member Services role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to include examples of your leadership experience. Share specific instances where you've successfully managed staff performance or developed membership services.
Communicate Clearly: Excellent communication is key in this position. Ensure your application is well-structured and free of jargon. We want to see your ability to convey ideas clearly and effectively, just like you would in the role.
Apply Through Our Website: Don’t forget to apply through our online portal! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at NATIONAL ASSOCIATION OF LOCAL COUNCILS
✨Know Your NALC Inside Out
Before the interview, dive deep into NALC's mission, values, and recent initiatives. Understanding their role in local governance will not only impress your interviewers but also help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a potential Head of Member Services, it's crucial to demonstrate your leadership abilities. Prepare specific examples of how you've successfully led teams, managed performance, and developed membership services in previous roles. This will highlight your capability to drive positive change.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or mentor to refine your responses and ensure you can convey your ideas effectively during the actual interview.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare insightful questions about NALC's future plans, challenges they face, and how the Head of Member Services can contribute. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
