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- Tasks: Lead a team to support local councils and empower communities.
- Company: Join NALC, the voice of local government in England.
- Benefits: From £62,000 salary, hybrid work, 30 days leave, and pension scheme.
- Why this job: Shape the future of local governance and make a real impact.
- Qualifications: Degree-level education or equivalent experience in membership services.
- Other info: Dynamic environment with opportunities for professional growth.
The predicted salary is between 62000 - 86800 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Location: Holborn, London (Hybrid)
Hours: Full-Time
Contract: Permanent
Salary: From £62,000 per annum (NALC Band B)
The National Association of Local Councils (NALC) is a leading voice for local government in England, representing around 10,000 parish and town councils. As Head of Member Services, you'll play a pivotal role in supporting these councils and empowering local communities.
Working closely with our network of county associations, this role offers a unique opportunity to make a real difference in local governance. You'll lead a team providing advice, guidance, and services to NALC's diverse membership, helping them tackle challenges and seize opportunities. With your expertise, local councils will be better equipped to serve their communities, drive positive change, and shape the future of local government.
NALC offers a dynamic and supportive environment, with opportunities for professional growth and development. As Head of Member Services, you'll join a talented team committed to making a difference in local governance.
Who we’re looking for:
- Degree-level education or equivalent professional experience.
- Evidence of continuous professional development.
- Proven track record in developing and delivering membership services.
- Demonstrated ability to lead teams and manage staff performance.
- Excellent communication and relationship building skills.
If you're a motivated and experienced professional looking for a new challenge, this role could be the perfect fit. You'll have the chance to shape the future of local government, support thriving communities, and leave a lasting impact.
What’s on offer:
- NALC Band B from £62,000 per annum.
- Hybrid working, with office located at The Bloomsbury Building, 10 Bloomsbury Way, Holborn, London, WC1A 2SL.
- Employer pension scheme.
- 30 days annual leave, plus bank holidays and Christmas closure.
- Enhanced maternity and paternity packages.
Apply now to lead NALC's Member Services team and make a real difference in local governance.
Closing Date: 9:00am, Wednesday 25th February 2026
Interview Date: 10th March 2026
NALC is committed to diversity and equal opportunities and welcomes applications from all sections of the community. As part of our application process, we will ask whether you require any reasonable adjustments. Providing this information will help us ensure the recruitment process is accessible, fair, and inclusive for all candidates.
Head of Member Services employer: NATIONAL ASSOCIATION OF LOCAL COUNCILS
Contact Detail:
NATIONAL ASSOCIATION OF LOCAL COUNCILS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Member Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees of NALC on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by researching NALC's recent projects and initiatives. We want to show that we’re not just interested in the job, but also passionate about their mission to empower local communities.
✨Tip Number 3
Practice our soft skills! Since this role is all about communication and relationship building, let’s rehearse how we’d handle various scenarios with members. Role-playing can really help us shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit perfectly with NALC's values.
We think you need these skills to ace Head of Member Services
Some tips for your application 🫡
Show Off Your Soft Skills: While your professional experience is crucial, don’t forget to highlight those soft skills that make you a great fit for the Head of Member Services role. Think about how your communication and relationship-building abilities can empower local councils.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements mentioned in the job description. We want to see how your unique experiences align with NALC's mission and values.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your ideas effectively, as this will demonstrate your communication skills right from the start.
Apply Through Our Website: Don’t forget to apply through our online portal! It’s the best way to ensure your application gets to us directly and allows you to easily track your application status.
How to prepare for a job interview at NATIONAL ASSOCIATION OF LOCAL COUNCILS
✨Know Your Stuff
Before the interview, dive deep into NALC's mission and values. Understand their role in local governance and how your experience aligns with their goals. This will help you articulate how you can contribute to empowering local councils.
✨Showcase Your Soft Skills
As the Head of Member Services, strong communication and relationship-building skills are crucial. Prepare examples from your past experiences that highlight these abilities. Think about times when you successfully led a team or resolved conflicts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage staff performance. Practice responding to hypothetical scenarios related to member services, such as how you would handle a challenging council request or improve service delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the challenges NALC currently faces or how they measure success in member services. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
