At a Glance
- Tasks: Lead a passionate team to maximise income and support pets in need.
- Company: Join a growing charity dedicated to rescuing and rehoming animals.
- Benefits: Enjoy 25 days annual leave, pension, and wellbeing resources.
- Other info: Dynamic role with opportunities for creativity and community engagement.
- Why this job: Make a real difference in your community while working with animals.
- Qualifications: Retail experience, strong organisational skills, and a love for pets.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for a passionate and driven assistant retail manager who wants to use their skills to make a difference to the lives of pets in need. You would be joining our retail team at an exciting time of growth and development, with our charity shops raising vital funds for our work rescuing and rehoming animals in need, from our 5 rehoming centres in England.
About the role: The position is 35 hours per week, 5 full days, working between 9:30am – 5:00pm. As Assistant Shop Manager you will work alongside the Shop Manager and a team of volunteers to maximise income. You will work collaboratively with staff and volunteers to ensure excellent customer service and promote NAWT within the local community, working closely with your local rehoming centre.
Some of your key responsibilities will include:
- Shop layout, visual merchandising and window displays
- Stock sorting, selection and pricing to achieve optimum income
- Maximise Gift Aid sales by ensuring good operational processes and ongoing volunteer training
- Ensure Fire and H&S regulations are met, and all policies are followed
About you: With a broad range of donated and bought in products to manage, we are looking for a creative, dynamic and flexible assistant manager who has the customer and the charity at the heart of everything they do, who is hard working, hands on and commercially aware. The successful candidate will have previous retail experience (ideally in a Charity Shop environment) as well as experience of cash handling and banking. You will have good organisational skills and an interest in the products we sell.
In this varied and exciting role, you will be instrumental in ensuring your shop is a successful part of the community, working closely with our Watford Rehoming Centre and representing the National Animal Welfare Trust.
As part of our commitment to making NAWT a great place to work, we offer access to the following employee benefits:
- 25 days annual leave plus statutory bank holidays (pro‐rated for part time staff).
- Extra holiday for long service.
- Contributory pension.
- Group Life Assurance.
- Employee Assistance Programme and access to Wellbeing Resources.
To apply please email your CV with covering letter to Debbie Page, Retail Area Manager at d.page@nawt.org.uk. The full Job Description can be viewed below: Closing date for applications is 20th February. However, we are accepting applications on a rolling basis and may close the recruitment process for this role prior to the deadline, so early applications are encouraged.
Assistant Shop Manager - Watford employer: National Animal Welfare Trust
Joining the National Animal Welfare Trust as a Part Time Animal Care Assistant in Cornwall means becoming part of a compassionate team dedicated to animal welfare. With a strong focus on employee wellbeing, we offer generous benefits including 33 days of annual leave, a contributory pension scheme, and access to wellbeing resources, all within a supportive and inclusive work culture that values your passion for helping animals find loving homes.
Contact Details:
National Animal Welfare Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Watford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like National Animal Welfare Trust, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like National Animal Welfare Trust!
We think you need these skills to ace Assistant Shop Manager - Watford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at National Animal Welfare Trust, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at National Animal Welfare Trust and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show National Animal Welfare Trust that you’re ready to jump in and contribute right away!
How to prepare for a job interview at National Animal Welfare Trust
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
