Client Advisor in Worcester

We are seeking a talented individual to join Marsh Commercial in Worcester. This is a hybrid role that has a requirement of working at least four days a week in the office.

We have an exciting opportunity here at Marsh Commercial, as we're looking to recruit a Client Advisor to join us in our Enterprise Centre of Excellence. For this role we are happy to consider those without prior insurance experience and are looking to enter the commercial insurance sector. If successful you'll be provided with a first-class induction, as well as be given the opportunity to attain chartered insurance qualifications.

Once you have received initial training and support, you will be responsible for servicing a dedicated portfolio of clients managing renewals, mid-term changes and any additional queries that are presented. We will rely on you to:

• Manage day to day queries, renewals, amendments and mid-term adjustments.
• Communicate effectively with clients and internal teams via telephone and email.
• Work collaboratively within the team to meet deadlines and service standards.
• Be present in the office 4 days a week (5 days during probation period).

What you need to have:

• Strong data input and administration experience.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• Good telephone communication skills and telephone literacy.
• Reliable attendance and willingness to work in the office as specified.
• Experience utilising the Microsoft Office suite and similar products.

What makes you stand out:

• A desire for a long-term career within the insurance industry.
• A thirst for learning and the opportunity to study for further insurance related qualifications.
• Previous experience or interest in commercial insurance.
• Strong organisational skills and attention to detail.
• Ability to adapt quickly and learn new processes.
• A proactive and customer-focused approach.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.