Senior Claims Handler/Analyst - Liability Claims

We are currently seeking a Senior Claims Analyst to join our Financial and Professional Services (FINPRO) Claims team at Marsh. This role will be based in Norwich. This is a hybrid role that requires working at least three days a week in the office. The FINPRO team assists a wide range of professionals, including Accountants, Construction Professionals, Financial Institutions, Lawyers and Medical Professionals, focusing on liability claims.

Please note: This is NOT a call centre role and is technical in nature, working on large, complex, global insurance contracts involving multiple insurers and high-value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service while developing expertise within your field.

We will rely on you to:

• Receive, handle and manage new claim notifications, subsequent updates and collection requests.
• Negotiate with insurers/suppliers to achieve the most beneficial, cost‑effective settlement for clients.
• Review and interpret policy wordings to obtain the best claims settlements for clients.
• Meet agreed standards of accuracy, service, work volumes and other performance targets in line with bespoke client SLAs.
• Handle and case‑manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have:

• Previous claims handling experience with either an insurer or broker.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on‑board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out:

• CII qualifications or a willingness to study for and obtain them.
• Previous mentoring/coaching/training experience.
• Previous experience operating at a senior level.
• Well versed at dealing with complex/technical claims cases.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.