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For Companies At a Glance
- Tasks: Support clients with benefits advice and deliver analytical insights.
- Company: Join Mercer Marsh Benefits, a global leader in client services.
- Benefits: Professional development, inclusive culture, and flexible hybrid work.
- Why this job: Make a real impact while working with talented colleagues.
- Qualifications: Customer service experience and strong Microsoft Office skills.
- Other info: Dynamic environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a talented individual to join Mercer Marsh Benefits in Glasgow. This is a hybrid role that has a requirement of working at least four days a week in the office.
We are recruiting a Client Service Administrator to join our Glasgow team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness. Within your role you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model, as well as providing technical support to clients and colleagues.
Responsibilities
- Have ongoing communication with clients, colleagues and providers
- Accurate and timely completion and maintenance of MMB's systems to achieve set targets
- Ownership of delivery of tasks and proactively manage own workload
- Partner with internal/external stakeholders to achieve best service for clients
- Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
- Support revenue reporting activity as appropriate
- Manage client relationships to support retention & growth
What you need to have
- A background in Administration in a customer focused role
- Excellent working knowledge of Microsoft Office suite
- Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
- Excellent time management and planning/organisational skills, ability to work to deadlines
What makes you stand out
- Previous Employee Benefits or Financial Services based experience
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Client Services Administrator / Analyst in Glasgow employer: National African-American Insurance Association (NAAIA)
Contact Detail:
National African-American Insurance Association (NAAIA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator / Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Client Services Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Mercer Marsh Benefits and their services. Understand their client base and the specific benefits they offer. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves ongoing communication with clients, being articulate and confident is key. Try mock interviews with friends or family to get comfortable with discussing your experience and how it relates to the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Mercer Marsh Benefits.
We think you need these skills to ace Client Services Administrator / Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Administrator role. Highlight your experience in administration and customer service, and don’t forget to mention any relevant skills with Microsoft Office. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Mercer Marsh Benefits. Share specific examples of how you've successfully managed client relationships or tackled challenges in previous roles. Let us know what makes you stand out!
Showcase Your Communication Skills: Since this role involves ongoing communication with clients and colleagues, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there. We can’t wait to see your application!
How to prepare for a job interview at National African-American Insurance Association (NAAIA)
✨Know Your Stuff
Make sure you brush up on your knowledge of employee benefits, pensions, and the services Mercer Marsh Benefits offers. Being able to discuss these topics confidently will show that you're genuinely interested in the role and understand the industry.
✨Showcase Your Communication Skills
Since this role involves ongoing communication with clients and colleagues, be prepared to demonstrate your communication skills during the interview. Use clear examples from your past experiences where you've effectively managed client relationships or resolved queries.
✨Highlight Your Organisational Skills
Time management and organisation are key for this position. Share specific instances where you've successfully managed multiple tasks or projects, ensuring you met deadlines while maintaining quality. This will illustrate your ability to handle the workload.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the specific challenges faced by the Client Services team. This not only shows your interest but also helps you gauge if the company is the right fit for you.
