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- Tasks: Support clients with insured benefits and deliver analytical consulting.
- Company: Join Mercer Marsh Benefits, a global leader in risk and strategy.
- Benefits: Enjoy professional development, hybrid work, and a vibrant culture.
- Why this job: Make a real impact while working with talented colleagues.
- Qualifications: Experience in administration and strong Microsoft Office skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a talented individual to join Mercer Marsh Benefits in Glasgow. This is a hybrid role that has a requirement of working at least four days a week in the office.
We are recruiting a Client Service Administrator to join our Glasgow team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness. Within your role you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model, as well as providing technical support to clients and colleagues.
We will rely on you to:
- Have ongoing communication with clients, colleagues and providers
- Accurate and timely completion and maintenance of MMB's systems to achieve set targets
- Ownership of delivery of tasks and proactively manage own workload
- Partner with internal/external stakeholders to achieve best service for clients
- Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
- Support revenue reporting activity as appropriate
- Manage client relationships to support retention & growth
What you need to have:
- A background in Administration in a customer focused role
- Excellent working knowledge of Microsoft Office suite
- Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
- Excellent time management and planning/organisational skills, ability to work to deadlines
What makes you stand out:
- Previous Employee Benefits or Financial Services based experience
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Client Services Administrator in Glasgow employer: National African-American Insurance Association (NAAIA)
Contact Detail:
National African-American Insurance Association (NAAIA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Client Services Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Mercer Marsh Benefits and understand their values and services. Tailor your answers to show how your skills in administration and client relations align with what they’re looking for.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to client services and administration. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mercer Marsh Benefits.
We think you need these skills to ace Client Services Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Administrator role. Highlight your administration experience and any customer-focused roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in administration can benefit our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any relevant experience in Employee Benefits or Financial Services. We’re keen on seeing how you can bring your skills to the table and support our clients effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at National African-American Insurance Association (NAAIA)
✨Know Your Stuff
Make sure you brush up on your knowledge of employee benefits, especially Pensions and Group Income Protection. Familiarise yourself with the key terms and concepts so you can speak confidently about them during the interview.
✨Show Off Your Communication Skills
Since this role involves ongoing communication with clients and colleagues, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed client queries or collaborated with a team to achieve a goal.
✨Time Management is Key
Highlight your organisational skills by discussing how you prioritise tasks and manage deadlines. You might want to share a specific instance where you successfully juggled multiple responsibilities while maintaining high-quality work.
✨Be Proactive
Employers love candidates who take initiative. Prepare to discuss times when you've proactively managed your workload or improved processes in your previous roles. This will show that you're ready to take ownership of your tasks in the new position.
