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- Tasks: Advise clients on insured benefits and provide analytical support.
- Company: Join Mercer Marsh Benefits, a leader in employee benefits.
- Benefits: Professional development, vibrant culture, and career growth opportunities.
- Other info: Embrace diversity in a flexible work environment.
- Why this job: Make a real impact while working with talented colleagues.
- Qualifications: Customer-focused administration experience and strong Microsoft Office skills.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a talented individual to join Mercer Marsh Benefits in Glasgow. This is a hybrid role that requires working at least four days a week in the office.
You will advise corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance, and Critical Illness. You will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB’s target operating model, and provide technical support to clients and colleagues.
Responsibilities
- Have ongoing communication with clients, colleagues and providers
- Accurate and timely completion and maintenance of MMB’s systems to achieve set targets
- Ownership of delivery of tasks and proactively manage own workload
- Partner with internal/external stakeholders to achieve best service for clients
- Deal with client and member queries (verbal and written) with support as appropriate to meet service level agreements and ensure timely client delivery
- Support revenue reporting activity as appropriate
- Manage client relationships to support retention and growth
Qualifications
- A background in Administration in a customer-focused role
- Excellent working knowledge of the Microsoft Office suite
- Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
- Excellent time management and planning/organisational skills, ability to work to deadlines
Desirable
- Previous employee benefits or financial services based experience
Benefits
- Professional development opportunities, interesting work and supportive leaders
- A vibrant and inclusive culture that allows you to work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities
- Career opportunities enabled by our scale, plus benefits and rewards to enhance your well-being
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.
Client Services Administrator in Edinburgh employer: National African-American Insurance Association (NAAIA)
Contact Detail:
National African-American Insurance Association (NAAIA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at Mercer Marsh Benefits on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Services Administrator role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to client services and administration. Think about how your past experiences align with the responsibilities listed in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed client relationships or handled queries in previous roles. This will demonstrate your ability to deliver superior support, just like MMB expects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Administrator in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Client Services Administrator role. Highlight your customer-focused background and any relevant experience in administration or financial services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've successfully managed client relationships or handled queries in previous roles.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any other tools you’ve used. We love seeing candidates who can demonstrate excellent time management and organisational skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at National African-American Insurance Association (NAAIA)
✨Know Your Stuff
Make sure you brush up on the specifics of the role, especially around insured benefits like Pensions and Group Life Assurance. Familiarise yourself with Mercer Marsh Benefits' services and how they operate, so you can speak confidently about how you can contribute.
✨Showcase Your Communication Skills
Since this role involves ongoing communication with clients and colleagues, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed client relationships or resolved queries, and be ready to share those stories during the interview.
✨Highlight Your Organisational Skills
Time management is key in this role, so come prepared with examples of how you've effectively managed your workload in previous positions. Discuss any tools or methods you use to stay organised and meet deadlines, as this will show you're a proactive candidate.
✨Embrace the Culture
Mercer Marsh Benefits values diversity and inclusion, so be sure to express your alignment with these values. Share experiences that highlight your ability to work in diverse teams and how you contribute to a positive workplace culture. This will resonate well with the interviewers.