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- Tasks: Manage and negotiate complex insurance claims for diverse professionals.
- Company: Join Marsh, a global leader in risk and insurance solutions.
- Benefits: Enjoy hybrid work, professional development, and a vibrant culture.
- Why this job: Make a real impact while developing expertise in the commercial insurance industry.
- Qualifications: Previous claims handling experience and strong analytical skills required.
- Other info: Inclusive environment with excellent career growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
We are currently seeking an experienced Claims Handler to join our Financial and Professional Services (FINPRO) Claims team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.
Professional Indemnity insurance can help protect our clients against the financial strain of claims and litigation. It covers their legal liability to compensate third parties for losses caused by a breach of professional duty or negligence in the performance of their professional services. The FINPRO team assists a wide range of professionals, including Accountants, Construction Professionals, Financial Institutions, Lawyers and Medical Professionals. Please note, this is not a call centre role and is technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.
What you will do:
- Receive, handle and manage new claim notification, subsequent updates and collection requests.
- Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients.
- Review and interpret policy wordings to obtain the best claims settlements for Clients.
- Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLAs.
- Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.
What you need to have:
- Previous claims handling/insurance experience, with either an Insurer or Broker.
- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Quick to take on-board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Good numeracy skills.
- Able to promote continuous improvement and respond positively to change.
- Good standard of education.
What makes you stand out:
- CII qualifications or a willingness to study for and obtain.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Claims Handler/Analyst - Professional Indemnity insurance employer: National African-American Insurance Association (NAAIA)
Contact Detail:
National African-American Insurance Association (NAAIA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler/Analyst - Professional Indemnity insurance
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Since this role involves complex insurance contracts, make sure you can discuss policy wordings and claims management confidently. We want you to shine!
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to share examples of how you've resolved complex queries in the past. This will demonstrate your ability to handle the technical nature of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Claims Handler/Analyst - Professional Indemnity insurance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your previous claims handling experience and any relevant qualifications, like CII, to show us you’re the right fit for our team.
Show Off Your Skills: We want to see your strong attention to detail and analytical skills shine through in your application. Use specific examples from your past work to demonstrate how you've successfully managed complex claims or resolved tricky issues.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your communication skills, so make sure to proofread for any errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at National African-American Insurance Association (NAAIA)
✨Know Your Stuff
Make sure you brush up on your knowledge of Professional Indemnity insurance and the claims handling process. Familiarise yourself with common policy wordings and recent trends in the industry, as this will help you answer technical questions confidently.
✨Showcase Your Experience
Prepare to discuss your previous claims handling experience in detail. Think of specific examples where you've successfully managed complex claims or negotiated settlements. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Be Methodical
Since attention to detail is crucial in this role, be ready to explain how you ensure accuracy in your work. You might want to share your strategies for managing multiple tasks and meeting performance targets, as this will highlight your organisational skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, company culture, or ongoing professional development opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
