Claims Advisor (Motor) - Fixed Term Contract

We are looking for an experienced Motor Claims Advisor to join our Marsh Claims Team on a Fixed Term contract until May 2027. This can be based in the Glasgow, Leeds or Bristol office. This is a hybrid role that requires working at least three days a week in the office.

The main focus of this role is to proactively manage a portfolio of motor claims ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters efficiently and professionally whilst keeping all parties fully informed throughout the claims process. The ability to communicate effectively with various stakeholders is essential.

We will rely on you to:

• Proactively manage an allocated caseload of claims.
• Ensure all Client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information & documentation.
• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
• Action all new claims & report to the relevant insurers within applicable SLA's & KPI's.
• Effectively communicate with all key stakeholders attending internal meetings representing claims.
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

What you need to have:

• Motor Claims experience is essential.
• Effective communication & negotiation skills.
• Problem solving and open mindset.
• Ability to influence and build relationships.
• Agility for working in a continuous improvement environment.
• Ability to prioritise and organise own workload.

What makes you stand out:

• Any other commercial claims experience.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.