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- Tasks: Support clients with employee benefits and assist in data management.
- Company: Join a global leader in health and benefits, part of Marsh McLennan.
- Benefits: Comprehensive training, career advancement, and a positive, inclusive culture.
- Why this job: Kickstart your career in Financial Services with real impact and growth opportunities.
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
- Other info: Flexible hybrid work environment with a focus on diversity and inclusion.
Mercer Marsh Benefits â„¢ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets. MMB provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities.
We are seeking Trainee Client Support Administrators to join our healthcare, protection and pensions teams in Bristol, Birmingham and Chichester commencing Monday 23rd February 2026. This successful division of our business is dedicated to supporting clients with all aspects of the management of their employee benefits. This is an excellent opportunity to advance your career with a world-leading professional services firm.
What can you expect?
- A fantastic opportunity to work in a varied and challenging client support role in which you will be an integral part of the success of MMB, offering a great opportunity to begin a career within Financial Services.
- An opportunity to work as part of a wider team to provide account support to our clients for their employee benefits, including preparing quote requests, processing renewals and drafting recommendation reports.
- The role will help to support the consulting team in gathering, organising and analysing data to be used to manage client employee benefit schemes.
- Hold responsibility for partnering with internal/external stakeholders to deliver a market-leading service for our clients.
- Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged.
- Help us to champion continuous improvement within your team/location.
- Respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements.
- The expectation to develop and maintain appropriate technical and market knowledge.
- Attend client meetings, as required.
What you need to have:
- 5 GCSE's at Grades 9 - 4 (including English & Maths).
- Right to Work in the UK or Republic of Ireland (no visa sponsorship provided).
- Previous experience within a client/customer facing role, gained within a similar role or working in environments such as (but not limited to) retail or hospitality.
- A good understanding of Microsoft applications such as Excel, Word and Outlook.
- Excellent written and oral communication skills, with the ability to build rapport with colleagues and clients.
- Excellent planning and organisation skills with the ability to work to deadlines and prioritise responsibilities.
- Ability to work independently and as part of a team, being able to demonstrate enthusiasm and pride in delivering high quality work and customer service.
- Intellectual curiosity; seeking opportunities to develop new skills.
What makes you stand out:
- Team player with a willingness to share ideas, knowledge and experiences.
- Demonstrate enthusiasm and pride in maintaining a high standard of work.
- Keen interest to work in a diverse and collaborative environment.
- Good attention to detail.
- Ability to multitask and prioritise responsibilities.
Why join our team?
- A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role.
- An opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification.
- Excellent development, career mobility and advancement opportunities.
- Learning and challenging yourself every day, throughout your career.
- Exposure to working with some of the most experienced colleagues in the industry.
- Open, positive culture where diversity is valued and celebrated.
Apprentice Client Support Administrator in Bristol employer: National African-American Insurance Association (NAAIA)
Contact Detail:
National African-American Insurance Association (NAAIA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Client Support Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MMB and understanding their values and services. Tailor your answers to show how your skills align with their mission of supporting clients with employee benefits.
✨Tip Number 3
Practice your communication skills! Since this role involves client interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MMB team and ready to kickstart your career in client support.
We think you need these skills to ace Apprentice Client Support Administrator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Apprentice Client Support Administrator role. Highlight your relevant skills and experiences that align with what we’re looking for, like your customer service experience and proficiency in Microsoft applications.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! In your application, express your passion for working in a client support role and your eagerness to learn and grow within the financial services sector.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application goes directly to us and is reviewed promptly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at National African-American Insurance Association (NAAIA)
✨Know Your Stuff
Before the interview, make sure you understand the basics of employee benefits and the role of a Client Support Administrator. Familiarise yourself with Mercer Marsh Benefits and their services. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples from previous experiences where you successfully communicated with clients or colleagues. This will demonstrate your ability to build rapport and handle queries effectively.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share specific instances where you collaborated with others to achieve a goal. Highlighting your teamwork skills will resonate well, as the company values collaboration and a positive work environment.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role, team dynamics, or company culture. This shows that you're not only interested in the position but also keen on understanding how you can contribute to the team's success. It’s a great way to leave a lasting impression!
