Oliver Wyman - Executive Assistant - Newcastle in Brighton

The Opportunity

Reporting to the London EA Manager, the EA will provide executive level administrative support to up to 3 Partners. The position is a hybrid role with a minimum of 60% based in our Newcastle office with the other 40% working from home. Hours are 9:00am-6:00pm (including one hour lunch break).

Key Responsibilities

• Daily administration (60%)
  • Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, communicating with clients and infrastructure staff as appropriate.
  • Coordinate travel and accommodation, book cars, rail tickets, etc.
  • Prepare letters, proposals and other documents.
  • Prepare monthly timesheets and expense reports for each assigned Partner.
  • Assist with greeting clients, booking and setting up meeting rooms and organizing catering.
  • Assist in organization of Partner files and offices.
  • Assist the Marketing Department with the coordination of customized mailings.
• Client development (30%)
  • Understand Partner's key client and sales goals and support them by maintaining a list of contacts and business activities in address book and CRM database.
  • Track and maintain sales activity/pipeline.
  • Proactively spot clients that haven't been called upon and/or who need follow-up; arrange meetings accordingly.
  • Coordinate travel efficiently by grouping client meetings where possible.
  • Develop excellent rapport with client assistants to further develop the client relationship.
  • Execute requested follow-up calls for client mailings.
  • Become familiar with the Practice themes and Oliver Wyman 'products' to develop confidence in setting up meetings with clients.
• Team Support (10%)
  • Provide coverage for EAs when out of the office to ensure seamless support to Partners.
  • Provide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm.
  • Provide training and support to new EAs.
  • Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.

Experience required

• Minimum of three years' experience working in an administrative or customer service position.
• Experience in management consultancy, financial services, and/or a similar professional services industry a plus.

Skills and Attributes

• Strong service focus - dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
• Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.
• Poise and judgment.
• Ability to maintain and respect confidentiality.
• Proactive team player who has experience of and has enjoyed working as part of a team.
• Willing to offer assistance when there is down time.
• Ability to juggle several tasks at once, to prioritize and manage own time.
• Self-starter, quick study, confidence and ability to work with little guidance.
• Ability to take constructive feedback in stride and incorporate feedback quickly.
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment.
• Methodical, organized, excellent attention to detail and stickler for accuracy.
• Flexible attitude, hard-working and results driven.
• Committed to the company and add to the life and culture of Oliver Wyman.

Technical Skills

• Good Word, PowerPoint and Excel skills.
• Working knowledge of Outlook, a plus.
• Knowledge of CRM systems, a plus.