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- Tasks: Lead a team managing serious injury claims with empathy and efficiency.
- Company: Join National Accident Law, a modern and inclusive workplace.
- Benefits: Enjoy competitive salary, 25 days leave, healthcare perks, and community volunteering.
- Why this job: Make a real difference in people's lives while advancing your legal career.
- Qualifications: Qualified Solicitor with experience in Personal Injury law and team management.
- Other info: Be part of a Gold awarded Investors in People organisation that values diversity.
The predicted salary is between 50000 - 60000 £ per year.
We are happy to offer this role on a remote basis, with travel min. twice a month required to meetings in the North of England (typically Stockport). At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law.
PURPOSE OF THE ROLE
As the leader of our Serious Injury Team, you will be responsible for the successful management of our expert serious injury file handlers and their caseload. You will be responsible for supporting the team and the customer to handle claims in an empathetic and reassuring way, whilst managing processes efficiently, securing the maximum win for both the customer and the business.
AS SERIOUS INJURY TEAM MANAGER YOU WILL
- Oversee the delivery of high value intermediate and multi-track injury work
- Manage the day-to-day running of the team and full end-to-end employee cycle
- Lead, develop and mentor a team of serious injury file handlers, influencing and supporting them to deliver strong results and support in the development of the serious injury team assistant.
- Ensure the team maximise client contact through home visits and regular contact, setting the expectation of great customer service, making sure it feeds through the journey
- Ensure all cases within the team are prepared for issue and handled in a timely manner
- Monitor the teams KPI performance in line with the commercial needs of the business – including meeting and exceeding their WIP targets
- Ensure team’s knowledge is up-to-date and being correctly applied to drive operational efficiencies
- Create an environment that engages high performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice
- Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies
- Act as an ambassador for quality, assessing cases for both training and coaching purposes, ensuring quality assessment is accurate to achieve regulatory and legal requirements
- Proactively establish and nurture relationships with key stakeholders both within and outside of the team to ensure that activities and performance of the team are in line with the needs of the business
- Maintain up-to-date knowledge of our market to ensure the team is and remains fit for purpose
- Be responsible for team file closure decisions ensuring that files are closed in a timely and appropriate manner
- Ensure that regulatory requirements are met and adhered to at all times, liaising with the company’s COLP and compliance function
- Ensure the team meet strict court deadlines
- Be well versed with CPR rules and relevant case law
- Work closely with medical and rehab providers to obtain best service and manage costs
- Become a point of technical contact for any Mazur related Directions – APS
SKILLS AND EXPERIENCE REQUIRED
- Qualified Solicitor with experience in Personal Injury law
- Experienced managing a team of serious injury lawyers
- Experience of handling serious injury claims from a Claimant perspective with a strong billing history
- Technical expertise in the field of high value, complex, intermediate and multi-track work
- Demonstrate attention to detail
- Experienced in managing change and introducing new ways of working in a team
- Ability to analyse and interpret information to make decisions
- Ability to work interdepartmentally, managing stakeholder relationships constructively
PERSONAL ATTRIBUTES
- People leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations
- Results driven, striving for the highest levels of employee engagement, performance excellence, and customer service standards
- Excellent customer care and communication skills
- Ability to cope well under pressure
- Strong negotiator, able to persuade and influence others
- Content working autonomously, taking high levels of ownership with a solution focused approach
- Confident and capable decision maker
- Manage risk to make commercially sound decisions
- Operate and thrive in a fast-paced organisation
- Values lead
- Keen to progress in the legal sector
- Confident and capable decision-maker
- Meticulous attention to detail
- Empathetic with good listening skills
WHAT WE CAN OFFER YOU
- A competitive salary
- Annual leave: 25 days plus bank holidays
- Pension: (3% contributory)
- Healthcare scheme: claim up to £1,000 back with Simply Health
- Death in service: cover of 3 x salary
- Perks at Work: exclusive member discounts across a range of goods and services
- Community Day on us: volunteer in your community for one day each year
We are proud that each year our employees rate our business higher than Gallups ‘Exceptional Workplace Award Winners’ for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don’t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.
Serious Injury Litigation Manager in Kettering employer: National Accident Law
Contact Detail:
National Accident Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Serious Injury Litigation Manager in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who know about serious injury law. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. At National Accident Law, they value innovation and empathy, so think of examples from your experience that showcase these traits.
✨Tip Number 3
Show off your leadership skills! When discussing your past roles, highlight how you’ve developed and motivated teams. They’re looking for someone who can inspire others to excel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the National Accident Law team.
We think you need these skills to ace Serious Injury Litigation Manager in Kettering
Some tips for your application 🫡
Show Your Passion for Personal Injury Law: When writing your application, let your enthusiasm for personal injury law shine through. We want to see how your curiosity and innovative mindset can contribute to our team at National Accident Law.
Tailor Your Experience: Make sure to highlight your relevant experience in managing serious injury claims and leading teams. We’re looking for someone who can demonstrate their ability to drive results and support their colleagues, so be specific about your achievements!
Be Personable and Empathetic: Since this role involves a lot of client interaction, it’s important to convey your empathetic approach in your application. Share examples of how you’ve provided excellent customer service and built strong relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at National Accident Law
✨Know Your Stuff
Make sure you brush up on your knowledge of serious injury law and the specific processes involved in handling claims. Familiarise yourself with the latest CPR rules and relevant case law, as this will show that you're not just a qualified solicitor but also someone who stays updated in the field.
✨Show Your Leadership Skills
As a Serious Injury Team Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated teams in the past. Think about times when you’ve influenced change or improved performance, as these stories will resonate well with the interviewers.
✨Emphasise Empathy and Communication
This role requires a strong focus on customer service and empathy. Be ready to discuss how you've handled sensitive situations with clients in the past. Highlight your communication skills and how you ensure that clients feel supported throughout their claims process.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think through potential challenges you might encounter in this role and how you would address them, especially regarding team dynamics and client interactions.