At a Glance
- Tasks: Provide empathetic support to customers navigating their claims journey.
- Company: Join a diverse and inclusive team at National Accident Law.
- Benefits: Enjoy a monthly bonus, healthcare scheme, and exclusive discounts.
- Other info: Flexible part-time hours with no weekend work and full training provided.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 21600 - 26400 £ per year.
Here at National Accident Law, we are all about making it right for those who have had an accident that wasn’t their fault. Home to National Accident Helpline, our Helpline Advisors are the vitally important first point of contact for our customers and so we need individuals who have a genuine desire to help by listening, understanding, and deciding the right course of action for the customer.
At National Accident Helpline, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. We encourage applications from individuals over 50 and all other qualified candidates.
By joining us, you can expect to work in a fun, rewarding environment with a fantastic team who are committed to making a difference to people’s lives.
ABOUT YOU
You’re a compassionate person who is driven by helping others. Friends turn to you for advice because you listen, understand, and have a knack for offering great advice. Your empathy lets you see situations from different perspectives, and your curious nature means you ask the right questions to make informed decisions. You understand the importance of being adaptable in your approach and care deeply about resolving issues, enjoying the variety of each situation. You thrive in a vibrant, kind and supportive environment surrounded by like-minded individuals who share your values and drive to make a difference. Does this sound like you? Then consider becoming a Helpline Advisor.
WHAT YOU’LL BE DOING AS HELPLINE ADVISOR
As Helpline Advisor you will be responsible for delivering an empathetic customer service experience for customers who have suffered an injury that wasn’t their fault. Taking inbound and making outbound calls, you will support our customers through their claims journey to ensure a seamless customer service experience in anticipation of the formal commencement of their claim.
IDEAL SKILLS AND EXPERIENCE
- Previous experience in a contact centre is not essential, but great customer service skills are important.
- We are keen to hear about your life experiences and value the transferable skills that these bring to the workplace.
- Full training will be provided to help you succeed in your new role, but if you have these skills, it’s a bonus:
- Strong written and verbal communication skills
- Ability to capture data accurately and summarise facts succinctly, in line with business guidelines.
- Understand the importance of compliance and the potential consequences to the business if not followed.
- Confident keyboard skills and using multiple systems interchangeably.
- Grade C at English GCSE or equivalent.
WHAT WE CAN OFFER YOU:
- Monthly performance-related bonus
- Healthcare scheme: claim up to £1,000 back with Simply Health
- Death in service: cover of 3 x salary
- Perks at Work: exclusive member discounts across a range of goods and services
- Community Day on us: volunteer in your community for one day each year
- CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.
- No weekend working - we are open Monday to Friday between the hours of 8am - 8pm
We are proud that each year our employees rate our business higher Gallup's Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don't just take our word for it, come and find out for yourself!
*Please note that due to the training required for this role, the first two weeks will involve full time training (9am - 5pm Monday to Friday). Following successful completion of training, the role will revert to the agreed part time hours of 20 hours per week.*
Ideal working hours required for this part-time role is 4pm-8pm (Monday to Friday). This role is based onsite at our Kettering office. 20 hours per week - Monday to Friday 4pm - 8pm.
Customer Helpline Advisor in Kettering employer: National Accident Law Limited
National Accident Law Limited is an excellent employer, offering a supportive and empathetic work environment where you can make a real difference in clients' lives. Located in Kettering, our team enjoys a culture of collaboration and continuous learning, with ample opportunities for professional growth and development. Join us to be part of a dedicated team that values your contributions and prioritises employee well-being.
Contact Details:
National Accident Law Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Helpline Advisor in Kettering
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like National Accident Law Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at National Accident Law Limited and let us see your personality shine through!
We think you need these skills to ace Customer Helpline Advisor in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and National Accident Law Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about National Accident Law Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at National Accident Law Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress National Accident Law Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which National Accident Law Limited will surely appreciate.
