At a Glance
- Tasks: Lead and grow customer engagement relationships with existing clients using AI-driven strategies.
- Company: Join Natilik, a forward-thinking company at the forefront of digital transformation.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on driving impactful business outcomes.
- Why this job: Be a key player in shaping customer experiences through innovative AI solutions.
- Qualifications: Proven experience in account management and strong stakeholder engagement skills.
The predicted salary is between 80000 - 100000 £ per year.
Natilik is seeking an experienced Account Director to own and grow Customer Engagement relationships within named existing clients. You will protect and expand CE ACV, engage stakeholders beyond IT, and position Natilik as a strategic partner in digital and AI-driven customer engagement transformations. You will lead cross-functional teams across Sales, Design, Transition, and Managed services, owning complex deals and RFP processes while driving measurable business outcomes.
We think you need these skills to ace Strategic Account Director – AI‑Driven CX & Engagement
Account Management
Customer Engagement
Stakeholder Engagement
Strategic Partnership Development
Cross-Functional Team Leadership
Sales Strategy
RFP Process Management
