SMC Professional Services Leader (Security/Multi-Cloud)
SMC Professional Services Leader (Security/Multi-Cloud)

SMC Professional Services Leader (Security/Multi-Cloud)

Full-Time 36000 - 60000 £ / year (est.) No home office possible
Natilik

At a Glance

  • Tasks: Lead and mentor a dynamic team in Network, Security, and Multi-Cloud engineering.
  • Company: Join Natilik, a global tech solutions partner focused on client success and employee growth.
  • Benefits: Enjoy 25 days leave, flexible working, bonuses, and support for personal development.
  • Why this job: Make a real impact by guiding teams to deliver exceptional client outcomes.
  • Qualifications: Experience in leadership and knowledge of Network and Multi-Cloud technologies required.
  • Other info: Be part of a thriving culture that values well-being and career progression.

The predicted salary is between 36000 - 60000 £ per year.

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and people can rely on.

The Role

Our Transition team plays a big part of delivering successful outcomes to our clients and to ensure that we maintain quality and value in what we must provide the right level of support to our delivery teams. This role provides leadership and operational oversight for our Network, Security and Multi-Cloud (SMC) engineering team, setting the standard for delivery excellence, client engagement, and measurable business impact. The focus is on enabling high-quality outcomes through strong leadership, effective resource management, and robust governance across all engagements. The SMC Leader is responsible for guiding and supporting our team of SMC Engineers, ensuring they have the direction, structure, and support required to perform at their best. You will play a central role in professional development, mentoring, and performance management, fostering a positive, high-performing culture aligned with Natilik values. By championing best-practice ways of working, you will embed consistency, quality, and accountability across the function.

Working closely with Design and Sales teams, you will develop a deep understanding of our proposition and forward pipeline to ensure the team has the right skills and capacity to meet demand. This includes workforce planning, identifying capability gaps, driving upskilling initiatives, and effectively leveraging our partner ecosystem. Through proactive pipeline forecasting, resource planning, and optimisation of allocation, you will maximise team utilisation while maintaining delivery quality and team wellbeing. Your priority is ensuring the right expertise is available at the right time to deliver exceptional client outcomes.

To deliver in your role, we expect the following skills, abilities, knowledge & experience:

  • People Leadership
  • Lead the Network, Security and Multi-Cloud engineering teams
  • Act as an escalation point for your team and SMC projects
  • Provide leadership oversight and mentorship to engineers aligned to your technology areas
  • Build strong relationships with your team and manage pastoral care, including:
  • Annual IDP review
  • Quarterly performance reviews
  • Bi-weekly check-ins
  • Annual leave management
  • Development plans and training
  • Performance improvement plans where required
  • Monitor engineering capacity and ensure the right skillset is available via Natilik resources or trusted partners
  • Build and support our trusted partner network in the SMC space
  • Support the development of an SMC Community and create a regular cadence for DSQ meetings
  • Be a “go to” contact for key SMC clients
  • Technical Attributes
    • Knowledge of Network, Security and Multi-Cloud technology stacks:
    • Cisco/ Palo security stack
    • Firewall
    • ISE
    • Umbrella
    • SASE
    • Multi-cloud
    • Hashicorp
    • ACI
    • Azure
    • Hyperflex
    • VMware
    • Pure storage
    • UCS
  • Work with Engineers, Project Managers, and key business stakeholders (internal and external) to deliver successful outcomes
  • Maintain oversight of key projects to ensure delivery in line with scope and Natilik target operating model
  • Create and maintain a target operating model for SMC project delivery
  • Create and maintain templated documentation and best practice processes
  • Drive automation and continual improvement in project delivery
  • Support presales activity, including scoping and peer reviewing SOWs
  • Support RFP processes within your technology areas
  • Proactively engage with top clients aligned to your tech stacks
  • Review pipeline and capacity to ensure successful delivery
  • Track project overruns and implement mitigations to prevent reoccurrence
  • Manage resource prioritisation and escalations with minimal client impact
  • Ensure strong fiscal performance across engagements
  • Demonstrate proactive time management and delivery against commitments
  • Benefits

    Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

    • 25 days annual leave (+ bank holidays) rising with tenure
    • Quarterly Awards and Bonuses
    • Flexible Working Policy
    • Competitive pension scheme
    • Access to Financial Wellness support
    • Industry-leading home working and mobility technology
    • Private Medical Insurance
    • Company shares (available after One year tenure)
    • Medicash (Cashback Scheme)
    • Retail discounts via Medicash
    • Access to EAP scheme for you and your household
    • Vehicle lease salary sacrifice scheme (available after One year tenure)
    • Cycle to Work Scheme
    • Annual paid volunteering day
    • Enhanced parental leave
    • Access to funding for additional qualifications and courses
    • Access to paid study leave

    SMC Professional Services Leader (Security/Multi-Cloud) employer: Natilik

    At Natilik, we pride ourselves on being an exceptional employer that places our people at the heart of everything we do. With a strong focus on professional development, flexible working policies, and a commitment to employee well-being, we foster a positive and high-performing culture that empowers our team to excel. Our comprehensive benefits package, including generous annual leave, private medical insurance, and opportunities for further qualifications, ensures that our employees thrive both personally and professionally in a supportive environment.
    Natilik

    Contact Detail:

    Natilik Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land SMC Professional Services Leader (Security/Multi-Cloud)

    Tip Number 1

    Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.

    Tip Number 2

    Prepare for interviews by researching Natilik and its values. Understand their mission and how you can contribute to it. Tailor your responses to show how your skills align with their focus on client outcomes and team wellbeing.

    Tip Number 3

    Showcase your leadership skills! Whether it's through examples from past experiences or discussing your vision for the SMC team, make sure to highlight how you can guide and support others to achieve excellence.

    Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Natilik family.

    We think you need these skills to ace SMC Professional Services Leader (Security/Multi-Cloud)

    People Leadership
    Network Technology Knowledge
    Security Technology Knowledge
    Multi-Cloud Technology Knowledge
    Cisco/Palo Security Stack
    Firewall Management
    Project Management
    Resource Management
    Performance Management
    Client Engagement
    Mentoring
    Capacity Planning
    Automation and Continuous Improvement
    Documentation and Best Practices
    Stakeholder Management

    Some tips for your application 🫡

    Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the SMC Professional Services Leader role. Highlight your leadership experience and technical knowledge in Network, Security, and Multi-Cloud technologies.

    Showcase Your Leadership Skills: Since this role is all about leading teams, don’t shy away from sharing examples of how you've successfully managed and mentored others. We want to see how you’ve fostered a positive culture and driven performance in your previous roles.

    Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!

    Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!

    How to prepare for a job interview at Natilik

    Know Your Tech Inside Out

    Make sure you brush up on your knowledge of Network, Security, and Multi-Cloud technologies. Familiarise yourself with the Cisco/Palo security stack, firewalls, and multi-cloud solutions like Azure and VMware. Being able to discuss these topics confidently will show that you're serious about the role.

    Showcase Your Leadership Skills

    As a potential SMC Professional Services Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams, managed performance reviews, and fostered a positive culture. Highlighting your experience in mentoring and developing talent will resonate well with the interviewers.

    Understand Their Mission

    Natilik prides itself on being a 'Confident Guide' for clients. Research their mission and values thoroughly, and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their goal of delivering exceptional client outcomes while putting people at the heart of everything they do.

    Prepare for Scenario-Based Questions

    Expect to face scenario-based questions that assess your problem-solving skills and ability to manage resources effectively. Think of specific situations where you've had to optimise team utilisation or handle project overruns. Practising these scenarios will help you articulate your thought process clearly during the interview.

    SMC Professional Services Leader (Security/Multi-Cloud)
    Natilik

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