At a Glance
- Tasks: Lead service transitions and ensure smooth onboarding of clients at Natilik.
- Company: Join Natilik, a global tech solutions partner with a focus on innovation.
- Benefits: Enjoy 25 days leave, flexible working, bonuses, and health insurance.
- Other info: Dynamic role with opportunities for growth and professional development.
- Why this job: Make a real impact by enhancing client experiences and driving service excellence.
- Qualifications: Experience in service transition or project management; ITIL knowledge is a plus.
The predicted salary is between 54000 - 66000 £ per year.
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Natilik is a Global Technology Solutions Partner.
Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them.
We offer products, services, platforms, applications, and expertise to help.
We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.
From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and people can rely on.
Integral to the success of any Managed Service is the correct transition of clients in to and out of support, as well as the continuous development of organisational service offerings.
The purpose of this role is to plan and manage service changes efficiently and effectively.
This includes the transition of new clients and services into support as well as supporting the establishment of new services for existing clients.
A Service Transition Manager will ensure that all services are implemented in a standard and efficient manner and that they deliver value to Natilik’s clients.
They will own the onboarding of new clients in to Natilik from a service standpoint, working in parallel with Natilik project teams to establish and document service processes that guarantee a successful engagement between Natilik and our clients support teams.
Main activities, tasks & duties
A Service Transition Manager owns Natilik’s Service Transition proposition; ensuring that Natilik services are implemented to an agreed standard following ITIL best practices, are supportable, consistent and deliver the intended value to our clients.
The Service Transition Manager will be responsible for
- Owning all processes for Service Transition, ensuring they are continually implemented, monitored and developed.
- Managing risks relating to new, changed or retired services.
- Successfully deploying new services into existing and new client environments.
- Successfully transitioning new clients into existing and new support environments.
- Engaging external, third party and/or internal support teams at the right stages of a project to ensure a successful handover to service operations.
- Setting correct expectations internally and externally on the performance and use of new or changed services.
- Understanding the role of service transition in ongoing service lifecycle for Natilik’s clients.
- Responsible for articulating the service solution to Service and Project Management colleagues.
- Meeting annual Service Transition revenue targets Yo Y (to be defined by Natilik Leader) to support the growth of Natilik and the Service Transition practice.
- How you will make an impact
- Maintaining consistent high levels of customers satisfaction (90% NPS above).
- Achieving billable-days target on a monthly/quarterly basis (15 pcm).
- Delivering service transition within budget to maintain contribution levels.
- Driving innovation/process improvement internally, over and above client-facing activity, helping create templates and process refinement.
- What you will need to succeed
- Develop and maintain Service Transition plans that outline the strategy, goals, and objectives of the sold managed services.
Make sure that all deliverables of the plan are achieved in good time and ensue client satisfaction.
- Ensure that sold managed services are properly accepted by clients, and that clients’ expectations are managed throughout the acceptance process resulting in a positive NPS score.
- Understand client change management and other business processes to ensure that services are properly aligned, authorised, documented and implemented.
- Problem Solving & Decision Making
Skills and Abilities
- Demonstrable experience building and maintaining relationships with a diverse set of internal and external stakeholders including senior level executives, technical, finance, sales and project services.
- Experience of creating and maintaining a project plan.
- Excellent organization, time management, and communication skills.
- Proven ability to understand a client’s business outcomes and the benefits and challenges associated.
- Track record of working alongside IT service projects, with a working understanding of project lifecycles and methodologies.
- Willing to innovate to continue improving the way Natilik serves its clients.
- Knowledge and Experience
- MP Basic/general understanding of the Project Management or Service Management methodologies.
- Working towards or achieved a formal accreditation (such as Prince2, ITIL, Agile, APM, MSP, PMP etc.)
- At least 1 year of experience in a similar or equivalent environment (as a service transition co-ordinator or similar role)
- Experience working with Cisco technologies (desired, not mandatory)
- Understanding the client’s business needs and why the technology and support solution investment has been made.
- Delivering detailed service transition documentation, project plans, RACI, risk registers, service operations manual, to demonstrate to a client how their transition goals can be achieved at each stage.
Benefits
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
- Seniority level
- Associate
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- IT Services and IT Consulting
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Service Transition Manager employer: Natilik
At Natilik, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package, including flexible working policies and opportunities for professional development, ensures that every team member can thrive both personally and professionally. Located in a dynamic environment, we are committed to diversity and inclusion, making Natilik a place where everyone can feel valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Natilik values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Natilik might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Natilik!
✨Direct Apply to Natilik
Let's not forget to apply directly through the Natilik website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Natilik.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Natilik. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Natilik
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
