Sales Operations Pro — Global Process Excellence

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.

The purpose of this role is to support the sales team by managing an order process through to delivery, completing administrative tasks, maintaining accurate sales data and facilitating smooth operations end to end. The role ensures efficient sales process, assists with client inquiries, coordinates communication between teams, and supports overall sales effectiveness. This critical role is focused on optimising and overseeing sales processes to ensure efficiency, accuracy, and fulfilment from order to delivery. The Sales Operations role ensures that sales commitments are met with high standards of operational excellence.

Key responsibilities:

• Fiscal Responsibilities
• Reduce risk from cost change: Leverage partner promotions and programs with the commitment to uphold the sales integrity of every deal.
• Financial Acumen: Understand basic tax implications, exchange rates, and financial dynamics.
• Currency Conversion: Confidently convert across all currencies and manage intercompany purchase orders.
• Partner Management Responsibilities
• Partner Relationships: Maintain regular communication from quote requests to purchase orders and delivery.
• Maximise profitability: Understand partner discounts, promotions and programs.
• Track and report ETA’s.
• Process Responsibilities
• Sales Process Expertise: Familiarity with UK, EMEA, and international sales processes & proactively manage the sales process with assigned Account Directors and respective teams.
• Order Processing: Review and verify customer orders for accuracy, including product specifications, pricing, and delivery details.
• Data Entry & record keeping: Enter order data into our systems, cross data analysis, ensuring all information is accurate and complete for processing. Maintaining accurate records of inventory and shipments related to partner products and licences.
• Strive and maintain operational excellence: Using tools, documentation, and processes to the highest standard.
• Rhythm Establishment: Establish weekly, monthly, and quarterly sessions within sales and operations teams to ensure the process is seamless and problems/delays are identified early on.
• Collaborate effectively: Establish a high level of engagement with partners, sales teams and delivery teams to ensure timely order fulfilment and on-time delivery.
• Platform Mastery: Proficiency in platforms like Salesforce, AX, CCW, and others.
• Freight Forwarding: Assist with shipping and receiving processes as needed.
• Identify and resolve order discrepancies: Sole aim to ensure a smooth client experience.
• Client Responsibilities
• Customer Service: Handle and resolve customer inquiries and complaints related to orders.
• Commitment Adherence: Ensure promises and expectations are met.
• Client Communication: Consistent communication and responsiveness to clients. Contact clients to obtain missing information or address queries. Liaising with customers, both internal and external with varying levels of seniority.
• Relationship Building: Establish and maintain strong client relationships for order contacts.
• Reporting Responsibilities
• Weekly reporting: Running and resolving weekly Sales Operations report to ensure Sales Order queue/ contracting is kept to a minimum.
• Weekly Communication: Close of play each week issue email to Leaders and relevant stakeholders of update on what is still in queue and why.

We're looking for passionate people who can thrive working in a fast-paced environment. The following skills and characteristics would make for a great addition to our team:

• Problem Solving: Ability to problem solve and proactively managing risks to deadlines.
• Prioritising, Time Management & Multi-tasking: Ability to be organised and manage multiple tasks and priorities to meet deadlines and client requirements.
• Resilience & Adaptability: The need to stay positive in the face of challenges and to adapt quickly to new priorities or changes.
• Technical Proficiency: Technically minded when using financial/Provisioning software systems. Quick learner on system processes.
• Attention to Detail: The need to meticulously review and manage order accuracy and precision placing orders. To be obsessive over attention to detail.
• Process Orientated: Being able to follow a correct process with consistency and always applying best practice.
• Commercial & Governance Awareness: Good business and governance awareness and judgement.
• Client Focus: Able to have a client 1st mentality and consistently demonstrate 1st class client service skills.
• Effective Communication: Communicating the good and bad news effectively and setting clear expectations.
• Team Collaboration: Ability to work effectively within cross-functional teams and build positive relationships.
• Stakeholder Management: Ability to work effectively with key stakeholders.

How You Will Make an Impact:

• Be process obsessed with great attention to detail and great organisational skills.
• Enjoy seeking out and implementing operational process improvements.
• Be passionate about delivering a best-in-class service.
• Be the confident guide on the sales operation process.
• Be a great communicator and a key team player.

Benefits:

• 25 days annual leave (+ bank holidays) rising with tenure
• Quarterly Awards and Bonuses
• Flexible Working Policy
• Competitive pension scheme
• Access to Financial Wellness support
• Industry-leading home working and mobility technology
• Private Medical Insurance
• Company shares (available after One year tenure)
• Medicash (Cashback Scheme)
• Retail discounts via Medicash
• Access to EAP scheme for you and your household
• Vehicle lease salary sacrifice scheme (available after One year tenure)
• Cycle to Work Scheme
• Annual paid volunteering day
• Enhanced parental leave
• Access to funding for additional qualifications and courses
• Access to paid study leave

Why Natilik?

With Centres of Excellence in London, New York, and Sydney, we are a truly global partner delivering solutions to clients across 62 countries. In the UK, we have recently been named as the first Partner to be awarded Quad Mastership, which recognizes our expertise across Networking, Security, Data Centre, Hybrid Cloud, and Collaboration. We’ve also been listed as the Number 1 Great Place to Work in the medium-sized Tech category. Internationally, we are continuing to grow in size and stature and we are confident of replicating the success that we've had in the UK. At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture, and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity.