At a Glance
- Tasks: Manage the entire renewal process, ensuring timely contract renewals and client satisfaction.
- Company: Dynamic company focused on client relationships and innovative solutions.
- Benefits: 25 days leave, flexible working, bonuses, and professional development opportunities.
- Other info: Great career growth potential and supportive work environment.
- Why this job: Join a collaborative team and make a real impact on client success.
- Qualifications: Experience in administration, strong communication skills, and problem-solving abilities.
The predicted salary is between 35000 - 45000 £ per year.
Renewals Managers are responsible for the management of the entire renewal process. This includes bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, creating quotes and proposals, negotiating, and handling all other related activities. Renewals Managers are accountable for renewals being processed efficiently and in a timely manner. They share responsibility with Account Managers for bringing renewals in on time, on target, and with upsell where possible.
We’re looking for someone with great attention to detail, the ability to remain organised in a fast‑paced environment, and a positive approach to providing sales support. A good level of numeracy and computer skills are also essential for this role.
Main duties, tasks and responsibilities:- Managing the renewal process: responsible for managing the entire renewal process from start to finish and ensuring contracts are renewed on time with client satisfaction.
- Articulate clearly and listen actively during internal renewal kick‑off meetings, owning note‑taking and action alignment.
- Work with the virtual team to create proposals and pricing options, negotiating pricing with partners to secure optimal terms for the client.
- Forecast renewal rates and revenue for the business, using data analysis and client insights to predict renewal rates and support business planning.
- Manage the renewal pipeline to ensure contracts are renewed on time, identifying potential issues and addressing them proactively.
- Provide regular reports to management on renewal rates, revenue, and client feedback, using these reports to identify improvement areas and develop retention strategies.
- Build relationships with key client stakeholders responsible for renewals, providing support by answering questions, addressing concerns, and assisting with the renewal process.
- Maintain accurate records in our systems.
- Analyze data related to renewal rates, client feedback, and revenue forecasts to identify improvement opportunities and develop retention strategies.
- Work with cross‑functional teams—sales, design, client success—to coordinate efforts related to client renewals.
- Assist the Account Manager/SDM in building and maintaining strong client relationships, participating in client meetings or calls and providing exceptional service.
- Problem Solving & Judgment: Adept at analysing and resolving complex renewal‑process issues, making informed decisions based on data, experience, and judgment.
- Adaptability & Initiative: Flexible and proactive, quick to respond to new challenges and implement improvements to optimise renewal operations.
- Organisation: Highly organized, managing multiple renewal processes simultaneously, maintaining accurate records and tracking deadlines.
- Time Management: Excels at prioritising tasks, balancing urgent and long‑term responsibilities to meet renewal deadlines.
- Communication: Strong verbal and written skills, conveying complex information clearly to team members, clients, and stakeholders.
- Relationship Skills: Builds and maintains strong relationships with clients and internal teams, fostering trust and collaboration.
- Interpersonal Skills: Excellent interpersonal abilities, interacting positively with a wide range of individuals and managing relationships and expectations.
- Collaboration: Works well with others across teams and promotes a collaborative environment.
- Teamwork: Contributes to team success, supporting colleagues, sharing knowledge, and working towards shared objectives.
- Experience in an administration role liaising with clients and stakeholders.
- Ability to independently manage deadlines and produce accurate work.
- Success in building strong relationships with clients and cross‑functional teams.
- Experience analysing data and solving complex problems through informed decision making.
- Utilise strong analytical skills and sound judgement.
- Be adaptable and proactive.
- Apply meticulous organisation and effective time management.
- Build and maintain strong relationships with clients and internal teams.
- Show excellent interpersonal skills.
- Promote a collaborative environment.
- Be a supportive team player.
- 25 days annual leave (+ bank holidays) rising with tenure.
- Quarterly awards and bonuses.
- Flexible working policy.
- Competitive pension scheme.
- Access to financial wellness support.
- Industry‑leading home working and mobility technology.
- Private medical insurance.
- Company shares (available after one year tenure).
- Medicash (cashback scheme).
- Retail discounts via Medicash.
- Access to EAP scheme for you and your household.
- Vehicle lease salary sacrifice scheme (available after one year tenure).
- Cycle to work scheme.
- Annual paid volunteering day.
- Enhanced parental leave.
- Access to funding for additional qualifications and courses.
- Access to paid study leave.
Renewals Manager employer: Natilik
As a Renewals Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and well-being. With a flexible working policy, competitive benefits including private medical insurance and access to funding for additional qualifications, we foster a culture of collaboration and innovation. Join us to make a meaningful impact while enjoying a healthy work-life balance in a role that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Natilik. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Natilik before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Natilik:Your cover letter is your chance to shine! Tell us why you want to work at Natilik specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Natilik!
How to prepare for a job interview at Natilik
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
