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For Companies At a Glance
- Tasks: Guide clients through their digital transformation journey and design innovative solutions.
- Company: Join Natilik, a leading Global Technology Solutions Partner with a people-first culture.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, making a real impact in client success and digital innovation.
- Qualifications: Experience in contact centre architecture and strong communication skills are essential.
- Other info: Dynamic role with opportunities for career advancement and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Natilik is a Global Technology Solutions Partner. Our mission is to grow a brand seen as the industry’s Confident Guide, helping clients achieve outcomes by connecting technology, products, services, platforms, applications and expertise. We focus on five stakeholders: clients, people, partners, communities and shareholders, putting our people at the heart of everything we do. We aim for lifelong partnerships with clients and employees alike as we navigate digital transformation.
We are looking for individuals to confidently guide our clients on their digital journey.
The Role
As a NICE Technical Specialist you will play a pivotal role in supporting our Design and Transition functions. You will engage early with clients to design and scope solutions through consultancy-led requirements capture. As the engagement transitions to our projects team you will maintain oversight, contributing heavily to low-level design and providing ongoing quality assurance throughout the project lifecycle to ensure the delivery aligns with defined outcomes and best practices. This will involve working extensively with our clients, project management and pre-sales teams to create the project scope and turn the agreed design into reality. The role offers a diverse experience as a hybrid resource across two teams and may require working under various conditions, often unsupervised on site with the client.
Working as part of a virtual project team, the Technical Specialist will be responsible for the design and technical assurance of the entire implementation life cycle to deliver the agreed solution seamlessly. This may include design, configuration, commissioning, testing, sign-off and final handover both with the client and internally.
Job requirements
The ideal candidate will have extensive experience in contact centre architecture with a strong solutions focus. The following technical skills and experience are highly desirable:
- Proven experience capturing client requirements and solutionising them
- Ability to communicate and articulate the solution components with stakeholders at all levels
- Proven experience designing and building large-scale enterprise-grade contact centres
- Hands-on experience with NICE CXone including:
- ACD and IVR configuration
- Digital First Omnichannel (DFO) including email, live chat and social messaging
- Advanced routing logic implementation
- Outbound dialing strategies and configuration
- NICE CXone ACD
- NICE CXone DFO (email, chat, social channels)
- NICE CXone Autopilot (voice, digital)
- NICE CXone Copilot
- NICE CXone Expert AI-powered knowledge management
- Interaction Analytics including Experience Optimizer (XO)
- Feedback Manager
- Workforce Management (WFM) IEX
- Quality Management (QM)
- Speech and Interaction Analytics
- Deep understanding of contact centre operations and the ability to translate business requirements into scalable technical solutions
Benefits:
- 25 days annual leave (bank holidays), rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after one year tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after one year tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
NICE Technical Specialist employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NICE Technical Specialist
✨Tip Number 1
Get to know the company inside out! Research Natilik's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to NICE CXone and contact centre solutions. Be ready to share specific examples from your experience that demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace NICE Technical Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NICE Technical Specialist role. Highlight your experience with contact centre architecture and how it aligns with our mission at Natilik. We want to see how you can confidently guide our clients!
Showcase Your Technical Skills: Don’t hold back on detailing your hands-on experience with NICE CXone and other relevant technologies. We’re looking for someone who can articulate their technical expertise clearly, so make it easy for us to see your capabilities.
Be Personable and Engaging: When writing your application, let your personality shine through! We value individuals who can connect with clients and stakeholders alike, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Natilik
✨Know Your Tech Inside Out
As a NICE Technical Specialist, you need to be well-versed in NICE CXone and contact centre architecture. Brush up on your knowledge of ACD, IVR configuration, and omnichannel strategies. Be ready to discuss specific projects where you've implemented these technologies.
✨Showcase Your Consultancy Skills
This role involves capturing client requirements and translating them into technical solutions. Prepare examples of how you've successfully engaged with clients to understand their needs and how you’ve designed solutions that meet those requirements.
✨Communicate Clearly and Confidently
You’ll be working with various stakeholders, so practice articulating complex technical concepts in simple terms. Think about how you can explain your design processes and decisions to someone without a technical background.
✨Demonstrate Your Quality Assurance Mindset
Quality assurance is key in this role. Be prepared to discuss how you ensure that projects align with best practices throughout the lifecycle. Share any experiences where your oversight made a significant difference in project outcomes.
