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For Companies At a Glance
- Tasks: Design innovative managed service solutions and collaborate with clients to meet their business challenges.
- Company: Join Natilik, a global leader in technology solutions and digital transformation.
- Benefits: Enjoy 25 days leave, flexible working, private medical insurance, and professional development support.
- Why this job: Make a real impact by guiding clients through their digital transformation journeys.
- Qualifications: Experience in service architecture and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Natilik is a Global Technology Solutions Partner and Managed Services Provider (MSP) focused on guiding clients through digital transformation. We seek individuals to confidently guide our clients on their journey and to join our pre-sales Design team as a Managed Service Architect, working with the wider Design and Sales teams to produce service designs for our clients. Today, Natilik guides our clients on their digital transformation through the service methodology of Discover, Design, Transition, Manage and Success. With the market shift to 'outcome first, technology second', the solutions and services must meet both technical and ongoing lifecycle objectives.
Responsibilities
- Collaborate directly with clients to capture requirements and design managed service solutions that meet business challenges.
- Articulate the business value of service designs in client meetings and produce detailed, clear client-facing documentation.
- Build and maintain relationships with clients, prospects and internal stakeholders, acting as a trusted technical solutions advisor.
- Develop and own operational support requirements and service acceptance criteria for new technologies in Natilik's portfolio.
- Design and define current, transition and future operating models for clients that align with ITIL, SIAM and other governance frameworks on digital transformation journeys.
- Collaborate with internal stakeholders and clients on commercial elements such as pricing of proposed services in renewals and tender processes.
- Support the continual development of managed service solutions and packages as the wider solution portfolio evolves.
- Conduct workshops with clients to demonstrate business value of proposed solutions.
- Collaborate with solution architects, service owners, process leads and third-party partners to ensure architectural alignment and adoption.
- Influence decision-making by articulating the value and impact of architectural choices on service outcomes.
What you need to succeed
Natilik's focus is to serve its clients and develop our people quickly. The qualities, capability and attitude of our people directly affect the client experience. We hire the best talent and expect you to continually demonstrate the following qualities and behaviours. Please note: Due to the nature of some clients, the selected candidate must be eligible to obtain security clearance.
Non-Technical Skills & Abilities
- Ability to build and maintain relationships with key stakeholders from IT analysts to CxO levels.
- Excellent communication skills; can listen, understand and clearly capture client requirements while demystifying technology and migration paths.
- Strong team player who contributes and shares informed opinions and insights.
- Clearly articulate operating models, service solutions and business value through proposals and presentations.
- Willingness to learn, attention to detail, numeracy, analysis, diagnosis, report creation and negotiation skills.
Technical Skills & Abilities
- Operational understanding of service supply chains and the IT service environment.
- Strong working knowledge of ITIL in managed service environments; ITIL v3/v4 Foundation required, Intermediate or Expert desirable.
- Ability to map services across client-facing, supporting processes and systems.
- Familiarity with MSP tooling relevant to service creation.
- Experience with ITSM tools such as ServiceNow, Halo, Manage Engine, JIRA, Remedy or equivalent.
- Proven experience as a Service Architect, Service Designer, or Service Lead within a Managed Service Provider or similar complex IT delivery environment.
Benefits
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly awards and bonuses
- Flexible working policy
- Financial wellness support
- Industry-leading home working and mobility technology
- Private medical insurance
- Company shares (available after one year tenure)
- Access to EAP for you and your household
- Vehicle lease salary sacrifice (available after one year tenure)
- Cycle to work scheme
- Enhanced parental leave
- Funding for additional qualifications and courses
- Paid study leave
Natilik Diversity & Inclusion
Natilik values diversity and inclusion and strives to reflect the diversity of its clients. We support our people to feel valued and included and to unlock their potential.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Managed Service Architect in London employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Architect in London
✨Tip Number 1
Get to know the company inside out! Research Natilik's values, recent projects, and their approach to digital transformation. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to articulate how your skills align with the role of Managed Service Architect. Think about specific examples from your past experiences that demonstrate your ability to design solutions and build relationships with clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Natilik is present. Building relationships can give you insider insights and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Natilik team!
We think you need these skills to ace Managed Service Architect in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Managed Service Architect role. Highlight your experience with ITIL and managed services, and show how your skills align with Natilik's focus on digital transformation.
Showcase Your Communication Skills: Since you'll be collaborating with clients and stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can articulate complex ideas simply.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you've designed service solutions or worked in a Managed Service Provider environment. This will help us see how your background fits into our team and the challenges we tackle.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Natilik
✨Know Your Stuff
Make sure you brush up on ITIL and managed service environments. Be ready to discuss how these frameworks apply to the role of a Managed Service Architect. Familiarity with tools like ServiceNow or JIRA will also give you an edge.
✨Showcase Your Communication Skills
Since this role involves collaborating with clients and stakeholders, practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully communicated value in past projects to demonstrate your ability to demystify technology.
✨Build Relationships
Think about how you can establish rapport with clients and internal teams. During the interview, share experiences where you’ve built strong relationships and how that positively impacted project outcomes. This shows you understand the importance of collaboration.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to service design and client interactions. Prepare by thinking through potential challenges you might face and how you would address them. This will showcase your problem-solving skills and strategic thinking.
