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- Tasks: Design innovative contact centre solutions using AI and omnichannel strategies.
- Company: Global tech solutions partner based in Greater London with a focus on high-value outcomes.
- Benefits: 25 days annual leave, flexible working, private medical insurance, and training opportunities.
- Why this job: Join a team that leverages cutting-edge technology to transform client experiences.
- Qualifications: Experience in contact centre solutions and strong communication skills.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 42000 - 60000 £ per year.
A Global Technology Solutions Partner based in Greater London is seeking a Contact Centre Solution Architect. This role involves designing technical solutions in collaboration with clients and the sales team, with a focus on NICE CXone and AI-driven automation.
Responsibilities include:
- Conducting workshops
- Articulating solutions
- Maintaining strong client relationships
Benefits include:
- 25 days annual leave
- Flexible working
- Private medical insurance
- Access to further training opportunities
Join a company dedicated to delivering high-value outcomes through technology.
CXone Contact Centre Architect (AI & Omnichannel) in London employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CXone Contact Centre Architect (AI & Omnichannel) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with NICE CXone or AI-driven solutions. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss your experience with contact centre solutions and how you've tackled challenges in the past. Real-life examples can make you stand out.
✨Tip Number 3
Prepare for workshops! Since this role involves conducting workshops, think about how you would lead one. Practice explaining complex concepts simply and engagingly – it’ll show you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our mission of delivering high-value outcomes through technology.
We think you need these skills to ace CXone Contact Centre Architect (AI & Omnichannel) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with NICE CXone and AI-driven solutions. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about contact centre solutions and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: As a Contact Centre Solution Architect, strong communication is key. In your application, highlight experiences where you've successfully conducted workshops or collaborated with clients. We want to see how you articulate solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Natilik
✨Know Your Tech Inside Out
Make sure you’re well-versed in NICE CXone and AI-driven automation. Brush up on the latest features and how they can benefit clients. Being able to discuss specific use cases will show your expertise and enthusiasm for the role.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in the role. Prepare to discuss how you would approach designing solutions and conducting workshops. This will demonstrate your problem-solving skills and ability to articulate complex ideas clearly.
✨Showcase Your Collaboration Skills
Since this role involves working closely with clients and the sales team, be ready to share examples of successful collaborations from your past. Highlight how you maintained strong relationships and contributed to high-value outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to technology solutions and their vision for the future. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
