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For Companies At a Glance
- Tasks: Design innovative contact centre solutions and engage with clients to drive business success.
- Company: Join Natilik, a global tech partner focused on digital transformation.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a supportive work environment.
- Why this job: Be a trusted advisor in cutting-edge technology and make a real impact.
- Qualifications: Experience with NICE CXone and a passion for AI-driven customer experiences.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.
From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.
Our Solution Architects work closely with the Sales community to workshop and design detailed technical solutions. The primary value of this role is to understand a client’s existing technical landscape and to understand their desired outcomes and build a detailed technical solution which meets the identified business objectives, engaging with clients and prospects to generate positive interest in the technologies we are working with and the business benefits that can be gained from the investment in these technologies.
Responsibilities
- Conduct workshops and technology showcases to demonstrate business value of proposed solutions.
- Clearly articulate solutions and business value through client meetings and detailed, clear and concise client facing documentation.
- Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions.
- Maintain great relationships with clients and internal stakeholders, acting as a trusted technical solutions advisor.
- Share insight and knowledge where appropriate, helping to grow the overall knowledge of the team and ultimately improve Natilik’s overall technical capabilities.
- Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the correct low to medium complexity technology solution to meet their business challenges.
Qualifications
We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone, AI-driven automation, analytics, and workforce optimisation will be particularly well positioned to succeed.
Technical Focus
- NiCE CXone Platform Expertise: Omnichannel routing across voice and digital channels, advanced call flows, automation, and self-service experiences, CRM and enterprise system integrations, agent workspace configuration and optimisation, proactive outbound engagement strategies, reporting, interaction data, and performance insights.
- Experience with AI-driven CX capabilities is highly desirable, including: Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions, Enlighten Copilot – real-time AI assistance that empowers agents with next-best actions and knowledge, Enlighten AI – delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction.
- Workforce Engagement & Experience Optimisation: Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences, quality management, speech and interaction analytics, performance management and continuous improvement practices.
- Operational & CX Mindset: Deep understanding of modern contact centre operations, ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation, passion for delivering connected, intelligent experiences where AI and humans work together to drive better outcomes.
Benefits
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer 25 days annual leave (+
Contact Centre Solutions Architect (NiCE CX ONE) in London employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Solutions Architect (NiCE CX ONE) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your experience with NICE CXone and other relevant technologies. This will not only demonstrate your skills but also give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to contact centre solutions. Be ready to discuss how you've tackled challenges in the past and how you can help clients achieve their goals. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Natilik.
We think you need these skills to ace Contact Centre Solutions Architect (NiCE CX ONE) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Solutions Architect role. Highlight your experience with NICE CXone and any relevant projects that showcase your skills in designing technical solutions.
Showcase Your Technical Skills: We want to see your expertise in action! Include specific examples of how you've used omnichannel routing, automation, or AI-driven insights in previous roles. This will help us understand how you can add value to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your documents well. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Natilik!
How to prepare for a job interview at Natilik
✨Know Your Stuff
Make sure you brush up on your knowledge of the NICE CXone platform and its features. Be ready to discuss how you've used it in past roles, especially in relation to omnichannel routing and AI-driven capabilities. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex client challenges in previous positions. Think about times when you designed solutions that improved customer experiences or optimised operations. This will demonstrate your ability to think critically and creatively under pressure.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a dialogue. Ask insightful questions about Natilik’s approach to digital transformation and how they envision the role of a Contact Centre Solutions Architect. This shows your genuine interest in the company and the position.
✨Build Rapport
Remember, interviews are as much about fit as they are about skills. Take the time to connect with your interviewers by being personable and approachable. Share your passion for delivering intelligent customer experiences and how you see yourself contributing to Natilik's mission. A good rapport can make a lasting impression!
