At a Glance
- Tasks: Design and implement innovative contact centre solutions using NICE CXone technology.
- Company: Join Natilik, a global leader in technology solutions with a people-first culture.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a supportive work environment.
- Other info: Collaborative team atmosphere with opportunities for personal and professional growth.
- Why this job: Be at the forefront of digital transformation and make a real impact on client success.
- Qualifications: Experience with NICE CXone and a passion for optimising customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.
There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.
The Role
Our Solution Architects work closely with the Sales community to workshop and design detailed technical solutions. The primary value of this role is to understand a client’s existing technical landscape and to understand their desired outcomes and build a detailed technical solution which meets the identified business objectives, engaging with clients and prospects to generate positive interest in the technologies we are working with and the business benefits that can be gained from the investment in these technologies.
On a day to day basis, our Solutions Architect will:
- Conduct workshops and technology showcases to demonstrate business value of proposed solutions
- Clearly articulate solutions and business value through client meetings and detailed, clear and concise client facing documentation
- Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions
- Maintain great relationships with clients and internal stakeholders, acting as a trusted technical solutions advisor
- Share insight and knowledge where appropriate, helping to grow the overall knowledge of the team and ultimately improve Natilik’s overall technical capabilities
- Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the correct low to medium complexity technology solution to meet their business challenges.
We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone, AI-driven automation, analytics, and workforce optimisation will be particularly well positioned to succeed.
NiCE CXone Platform Expertise:
- Strong working knowledge across several CXone capabilities, such as:
- Omnichannel routing across voice and digital channels
- Advanced call flows, automation, and self-service experiences
- CRM and enterprise system integrations
- Agent workspace configuration and optimisation
- Proactive outbound engagement strategies
- Reporting, interaction data, and performance insights
Experience with AI-driven CX capabilities is highly desirable, including:
- Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions
- Enlighten Copilot – real-time AI assistance that empowers agents with next-best actions and knowledge
- Enlighten AI – delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction
Workforce Engagement & Experience Optimisation:
- Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences
- Quality management, speech and interaction analytics
- Performance management and continuous improvement practices
Operational & CX Mindset:
- Deep understanding of modern contact centre operations
- Ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation
- Passion for delivering connected, intelligent experiences where AI and humans work together to drive better outcomes
Benefits:
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer: 25 days annual leave (+
Contact Centre Solution Architect (Nice CXone) in London employer: Natilik
At Natilik, we pride ourselves on being a leading Global Technology Solutions Partner that places our people at the heart of everything we do. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for personal and professional growth while contributing to meaningful digital transformation projects. With a strong focus on well-being, job satisfaction, and work-life balance, we offer competitive benefits and a supportive environment that empowers our team to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Solution Architect (Nice CXone) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Natilik on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising your pitch. You want to clearly articulate how your experience with NICE CXone aligns with what Natilik is looking for. Show them you understand their mission and how you can contribute!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on Natilik’s website and apply directly through there. It shows initiative and gives you a better chance of being noticed by the hiring team.
✨Tip Number 4
Follow up after your interviews! A simple thank-you email can go a long way. Reiterate your enthusiasm for the role and mention something specific from your conversation that excited you about the opportunity.
We think you need these skills to ace Contact Centre Solution Architect (Nice CXone) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Solution Architect role. Highlight your experience with NICE CXone and how it aligns with Natilik's mission to guide clients through digital transformation.
Showcase Your Technical Skills:Don’t hold back on detailing your technical expertise! We want to see your knowledge of omnichannel routing, AI-driven capabilities, and any relevant integrations. Be specific about your past projects and successes.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and structure your documents well. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Natilik
✨Know Your NICE CXone Inside Out
Make sure you brush up on your knowledge of the NICE CXone platform. Familiarise yourself with its capabilities, especially in omnichannel routing and AI-driven features. Being able to discuss specific use cases or examples will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled complex technical challenges in the past. Think about specific scenarios where you designed solutions that met business objectives. This will demonstrate your ability to think critically and creatively, which is crucial for a Solution Architect role.
✨Engage with Real-World Examples
During the interview, share relevant experiences where you successfully collaborated with clients or internal teams. Highlight how you captured requirements and translated them into effective solutions. This will illustrate your communication skills and your ability to build relationships, both of which are key in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about Natilik's approach to digital transformation and client engagement. This shows your genuine interest in the company and the role. It also gives you a chance to assess if their values align with yours, making it a two-way conversation.
