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For Companies At a Glance
- Tasks: Design innovative tech solutions and guide clients through digital transformation.
- Company: Join Natilik, a global leader in technology solutions with a people-first culture.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be at the forefront of digital transformation and make a real impact on client success.
- Qualifications: Experience in contact centre solutions, especially with NICE CXone and AI capabilities.
The predicted salary is between 60000 - 80000 £ per year.
Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.
From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.
The Role
Our Solution Architects work closely with the Sales community to workshop and design detailed technical solutions. The primary value of this role is to understand a client’s existing technical landscape and to understand their desired outcomes and build a detailed technical solution which meets the identified business objectives, engaging with clients and prospects to generate positive interest in the technologies we are working with and the business benefits that can be gained from the investment in these technologies.
On a day to day basis, our Solutions Architect will:
- Conduct workshops and technology showcases to demonstrate business value of proposed solutions
- Clearly articulate solutions and business value through client meetings and detailed, clear and concise client facing documentation
- Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions
- Maintain great relationships with clients and internal stakeholders, acting as a trusted technical solutions advisor
- Share insight and knowledge where appropriate, helping to grow the overall knowledge of the team and ultimately improve Natilik’s overall technical capabilities
- Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the correct low to medium complexity technology solution to meet their business challenges.
We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone, AI-driven automation, analytics, and workforce optimisation will be particularly well positioned to succeed.
NiCE CXone Platform Expertise:
- Strong working knowledge across several CXone capabilities, such as:
- Omnichannel routing across voice and digital channels
- Advanced call flows, automation, and self-service experiences
- CRM and enterprise system integrations
- Agent workspace configuration and optimisation
- Proactive outbound engagement strategies
- Reporting, interaction data, and performance insights
Experience with AI-driven CX capabilities is highly desirable, including:
- Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions
- Enlighten Copilot – real-time AI assistance that empowers agents with next-best actions and knowledge
- Enlighten AI – delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction
Workforce Engagement & Experience Optimisation:
- Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences
- Quality management, speech and interaction analytics
- Performance management and continuous improvement practices
Operational & CX Mindset:
- Deep understanding of modern contact centre operations
- Ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation
- Passion for delivering connected, intelligent experiences where AI and humans work together to drive better outcomes
Benefits:
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer: 25 days annual leave (+
CCaaS Solutions Architect in London employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCaaS Solutions Architect in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Natilik. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Showcase your expertise! When you get the chance to meet potential employers, make sure to highlight your experience with NICE CXone and AI-driven solutions. Bring examples of how you've tackled similar challenges in the past – it’ll show you’re the confident guide they need.
✨Tip Number 3
Prepare for those interviews! Research Natilik’s values and mission, and think about how your skills align with their goals. Be ready to discuss how you can help clients achieve their desired outcomes through innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Natilik team. Let’s get you on board!
We think you need these skills to ace CCaaS Solutions Architect in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CCaaS Solutions Architect role. Highlight your experience with NICE CXone and any relevant projects that showcase your skills in designing technical solutions.
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise! We want to see your knowledge of omnichannel routing, AI-driven capabilities, and how you've optimised customer experiences in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to articulate your achievements and how they align with the business objectives outlined in the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Natilik!
How to prepare for a job interview at Natilik
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the NICE CXone platform and its capabilities. Brush up on omnichannel routing, advanced call flows, and AI-driven features. Being able to discuss these in detail will show that you're not just familiar with the tech, but that you can confidently guide clients through their options.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've designed solutions to meet business challenges. Think about how you’ve collaborated with clients to capture their requirements and how your solutions delivered real value. This will demonstrate your ability to think critically and act as a trusted advisor.
✨Engage with Real Scenarios
During the interview, be ready to engage in role-play scenarios or case studies. This could involve conducting a mock workshop or presenting a solution to a hypothetical client. Practising this beforehand will help you articulate your thought process and technical knowledge clearly.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Take the time to connect with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your interest but also helps you gauge if Natilik is the right fit for you.