Apprentice Renewals Manager in London

About Natilik

Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help.

At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities.

The Role

The Apprentice Renewals Manager is responsible for the management of the entire renewal process. This includes bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, quote and proposal creation and negotiation and all other activities. Apprentice Renewals Managers are accountable for renewals being processed in an efficient and timely manner.

Main duties, tasks and responsibilities:

• Managing the renewal process from start to finish.
• Responsible for articulating clearly & listening clearly whilst running the renewal kick off meeting internally.
• Work with the virtual team to create proposals and pricing options.
• Negotiates pricing with partners to ensure that the best possible pricing is obtained for the client.
• Responsible for forecasting renewal rates and revenue for the business.
• Manages the renewal pipeline to ensure that contracts are renewed on time.
• Provides regular reports to the management team on renewal rates, revenue, and client feedback.
• Responsible for building relationships with key client stakeholders responsible for renewals.
• Maintain accurate records in our systems.
• Analyses data related to renewal rates, client feedback, and revenue forecasts.

You will work with cross-functional teams, such as sales, design and client success, to coordinate efforts related to client renewals.

The Apprenticeship

This person will work towards achieving a Level 3 Apprenticeship in Business Administration.

Job requirements:

• Problem Solving & Judgment.
• Adaptability & Initiative.
• Organisation.
• Time Management.
• Communication.
• Relationship Skills.
• Interpersonal Skills.
• Collaboration.
• Teamwork.

Experience:

• A professional communicator with excellent people skills.
• Highly organised with great attention to detail.
• Comfortable juggling multiple tasks and priorities.
• A team player who enjoys supporting others and adding value.
• A genuine desire to learn and grow.
• An interest in Business Support or related careers (Administration, Operations, Contracts etc…)

Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. This is why we offer:

• 25 days annual leave (+ bank holidays) rising with tenure.
• Quarterly Awards and Bonuses.
• Flexible Working Policy.
• Competitive pension scheme.
• Access to Financial Wellness support.
• Industry-leading home working and mobility technology.
• Private Medical Insurance.
• Company shares (available after One year tenure).
• Medicash (Cashback Scheme).
• Retail discounts via Medicash.
• Access to EAP scheme for you and your household.
• Vehicle lease salary sacrifice scheme (available after One year tenure).
• Cycle to Work Scheme.
• Annual paid volunteering day.
• Enhanced parental leave.
• Access to funding for additional qualifications and courses.
• Access to paid study leave.