Natilik is seeking a Service Delivery Manager for a 12-month fixed-term contract in London, with hybrid working (2 days in the office). You will act as the conduit for client-delivered services, ensure SLAs are met, provide client reporting, and drive continual service improvements.
A client-facing, delivery-focused background and proficiency with Microsoft Office are essential. The role reports to the Client Success Director and involves on-site client engagements, renewals management, and
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Hybrid Service Delivery Manager 12-Month FTC Client-Focused employer: Natilik
At Natilik, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package, including flexible working policies and opportunities for professional development, ensures that our team members can thrive both personally and professionally. As a Conversational AI Architect, you'll play a pivotal role in shaping cutting-edge solutions within a supportive environment that values diversity and encourages continuous learning.
