Nice Solution Consultant in England

Natilik is a Global Technology Solutions Partner.
Our mission continues to be two-fold; growing a brand that is seen as the industry\’s confident guide sitting between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them.
We offer products, services, platforms, applications and expertise to help.
We also want to continue to build a business that we can be proud of with a focus on five stakeholders: clients, people, partners, communities and shareholders; putting our people at the heart of everything we do.
From the small and simple to the large and complex we want a life-long partnership a company our clients and employees can rely on.
There has never been a more exciting time to take a step into the world of digital transformation and we\’re looking for individuals to confidently guide our clients on their journey.
Role
As a NICE Solution Consultant you will play a pivotal role in supporting our Design and Transition functions.
You will engage early with clients to design and scope solutions through consultancy-led requirements capture.
As the engagement transitions to our projects team you will maintain oversight, contributing heavily to low-level design and providing ongoing quality assurance throughout the project lifecycle to ensure the delivery aligns with defined outcomes and best practices.
This will involve working extensively with our clients, project management and pre-sales teams to create the project scope and take the agreed design and make it a reality.
The role offers an exciting and diverse experience where you will sit as a hybrid resource across our two teams and requires working under various conditions, often unsupervised on site with the client.
Working as part of a virtual project team the Solution Consultant will be responsible for the design and technical assurance of the entire implementation life cycle to deliver the agreed solution seamlessly.
This may include design, configuration, commissioning, testing, sign-off and final handover both with the client and internally.
Job Requirements
The ideal candidate will have extensive experience in contact centre architecture with a strong solutions focus.
The following technical skills and experience are highly desirable:
Core Technical Experience
Proven experience capturing client requirements and solutionising them
Effective communication and articulation of solution components with stakeholders of all levels
Experience designing and building large-scale enterprise-grade contact centres
Hands-on experience with NICE CXone, including ACD and IVR configuration, Digital First Omnichannel (DFO) (email, live chat, social messaging), advanced routing logic implementation, outbound dialing strategies and configuration, in-app messaging/SDK integration, and strong understanding of contact-centre KPIs, operational reporting and analytics
NICE CXone Platform Expertise
NICE CXone ACD
NICE CXone DFO (email, chat, social channels)
NICE CXone Autopilot (voice digital)
NICE CXone Copilot
NICE CXone Expert AI-powered knowledge management
Interaction Analytics including Experience Optimizer (XO)
Feedback Manager
Workforce & Quality Optimization
Workforce Management (WFM) IEX
Quality Management (QM)
Speech and Interaction Analytics
Experience implementing and supporting Workforce Optimization tooling
Operational Insight
Deep understanding of contact-centre operations and the ability to translate business requirements into scalable technical solutions
Benefits
25 days annual leave (