Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design innovative contact centre solutions and engage with clients to meet their business needs.
- Company: Join Natilik, a global tech partner focused on digital transformation and client success.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a supportive work environment.
- Why this job: Be at the forefront of AI-driven customer experience and make a real impact.
- Qualifications: Experience with NICE CXone and a passion for modern contact centre operations.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry's 'Confident Guide' sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.
From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.
Our Solution Architects work closely with the Sales community to workshop and design detailed technical solutions. The primary value of this role is to understand a client’s existing technical landscape and to understand their desired outcomes and build a detailed technical solution which meets the identified business objectives, engaging with clients and prospects to generate positive interest in the technologies we are working with and the business benefits that can be gained from the investment in these technologies.
Responsibilities
- Conduct workshops and technology showcases to demonstrate business value of proposed solutions
- Clearly articulate solutions and business value through client meetings and detailed, clear and concise client facing documentation
- Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions
- Maintain great relationships with clients and internal stakeholders, acting as a trusted technical solutions advisor
- Share insight and knowledge where appropriate, helping to grow the overall knowledge of the team and ultimately improve Natilik's overall technical capabilities
- Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the correct low to medium complexity technology solution to meet their business challenges.
Qualifications
We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone, AI-driven automation, analytics, and workforce optimisation will be particularly well positioned to succeed.
Technical Focus
- NiCE CXone Platform Expertise: Omnichannel routing across voice and digital channels, Advanced call flows, automation, and self-service experiences, CRM and enterprise system integrations, Agent workspace configuration and optimisation, Proactive outbound engagement strategies, Reporting, interaction data, and performance insights
- Experience with AI-driven CX capabilities is highly desirable, including: Enlighten Autopilot– AI-powered virtual agents that elevate self-service and guide customers with natural language interactions, Enlighten Copilot– real-time AI assistance that empowers agents with next-best actions and knowledge, Enlighten AI– delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction
- Workforce Engagement & Experience Optimisation: Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences, Quality management, speech and interaction analytics, Performance management and continuous improvement practices
- Operational & CX Mindset: Deep understanding of modern contact centre operations, Ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation, Passion for delivering connected, intelligent experiences where AI and humans work together to drive better outcomes
Benefits
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer: 25 days annual leave (+
Contact Centre Solutions Architect in England employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Solutions Architect in England
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Natilik's mission and values. Understanding what makes them tick will help you connect your skills to their goals, showing you're not just another candidate but a perfect fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to Contact Centre Solutions Architecture. Think about how your experience with NICE CXone can solve real problems for clients. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Reach out to current or former Natilik employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and show your genuine interest in the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your enthusiasm and keep you top of mind.
We think you need these skills to ace Contact Centre Solutions Architect in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Solutions Architect role. Highlight your experience with NICE CXone and any relevant projects that showcase your skills in designing technical solutions.
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise! We want to see your knowledge of omnichannel routing, AI-driven capabilities, and how you've optimised customer experiences in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to articulate your achievements and how they align with the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Natilik!
How to prepare for a job interview at Natilik
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the NICE CXone platform and its capabilities. Brush up on omnichannel routing, AI-driven automation, and how to optimise agent workspaces. Being able to discuss these topics confidently will show that you're not just familiar with the technology, but that you can also leverage it to meet client needs.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully designed solutions for clients. Think about challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to understand client requirements and deliver tailored solutions that drive business value.
✨Engage with the Interviewers
During the interview, don’t just wait for questions—engage with your interviewers. Ask insightful questions about their current projects or challenges they face. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
✨Communicate Clearly and Concisely
Practice articulating your thoughts clearly and concisely. Use structured responses when discussing your experience and solutions. Remember, as a Solutions Architect, you'll need to convey complex ideas simply, so demonstrating this skill in your interview is crucial.
