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- Tasks: Design innovative tech solutions and guide clients through their digital transformation journey.
- Company: Join Natilik, a global leader in technology solutions with a focus on people and partnerships.
- Benefits: Enjoy 25 days leave, flexible working, private medical insurance, and opportunities for professional growth.
- Other info: Embrace a diverse and inclusive culture that values your unique background and ideas.
- Why this job: Be part of a dynamic team shaping the future of customer experience with cutting-edge technology.
- Qualifications: Experience in contact centre solutions, particularly with NICE CXone and AI-driven technologies.
The predicted salary is between 60000 - 80000 £ per year.
Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.
There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.
Our Solution Architects work closely with the Sales community to workshop and design detailed technical solutions. The primary value of this role is to understand a client’s existing technical landscape and to understand their desired outcomes and build a detailed technical solution which meets the identified business objectives, engaging with clients and prospects to generate positive interest in the technologies we are working with and the business benefits that can be gained from the investment in these technologies.
On a day to day basis, our Solutions Architect will:
- Conduct workshops and technology showcases to demonstrate business value of proposed solutions
- Clearly articulate solutions and business value through client meetings and detailed, clear and concise client facing documentation
- Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions
- Maintain great relationships with clients and internal stakeholders, acting as a trusted technical solutions advisor
- Share insight and knowledge where appropriate, helping to grow the overall knowledge of the team and ultimately improve Natilik’s overall technical capabilities
- Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the correct low to medium complexity technology solution to meet their business challenges.
We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone, AI-driven automation, analytics, and workforce optimisation will be particularly well positioned to succeed.
NiCE CXone Platform Expertise:
- Strong working knowledge across several CXone capabilities, such as:
- Omnichannel routing across voice and digital channels
- Advanced call flows, automation, and self-service experiences
- CRM and enterprise system integrations
- Agent workspace configuration and optimisation
- Proactive outbound engagement strategies
- Reporting, interaction data, and performance insights
Experience with AI-driven CX capabilities is highly desirable, including:
- Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions
- Enlighten Copilot – real-time AI assistance that empowers agents with next-best actions and knowledge
- Enlighten AI – delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction
Workforce Engagement & Experience Optimisation:
- Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences
- Quality management, speech and interaction analytics
- Performance management and continuous improvement practices
Operational & CX Mindset:
- Deep understanding of modern contact centre operations
- Ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation
- Passion for delivering connected, intelligent experiences where AI and humans work together to drive better outcomes
Benefits:
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
Natilik Diversity & Inclusion:
At Natilik we know it's crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture and background allows our teams to be better. We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. We're incredibly proud of our diversity.
CCaaS Solutions Architect in England employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCaaS Solutions Architect in England
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Natilik's mission and values. Understanding what makes them tick will help you connect your skills to their goals, showing you're not just another candidate.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your experience with NICE CXone and AI-driven solutions can benefit Natilik. Keep it concise and focus on how you can help them achieve their business objectives.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Natilik. Plus, it shows your genuine interest!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace CCaaS Solutions Architect in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with NICE CXone and related technologies. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Show Your Passion: Let your enthusiasm for digital transformation and contact centre solutions shine through in your application. We love candidates who are genuinely excited about helping clients achieve their business objectives!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to articulate your experience and how it relates to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Natilik!
How to prepare for a job interview at Natilik
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the NICE CXone platform and its capabilities. Brush up on omnichannel routing, advanced call flows, and AI-driven features. Being able to discuss these in detail will show that you're not just familiar with the technology but can also leverage it to meet client needs.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've designed solutions to overcome business challenges. Think about how you’ve collaborated with clients to capture their requirements and how your solutions delivered tangible results. This will demonstrate your ability to act as a trusted advisor.
✨Engage with Real-World Scenarios
During the interview, be ready to engage in role-play or scenario-based questions. Practice articulating how you would approach a workshop or client meeting, focusing on how you would clearly communicate the business value of proposed solutions. This will highlight your communication skills and technical expertise.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Take the time to connect with your interviewers. Ask insightful questions about their experiences at Natilik and how they see the future of digital transformation. This shows your genuine interest in the company and helps establish a positive relationship.